I received an email from App ID that says I recently subscribed to the Daily Nation Epaper App for 13.99 a month. I did not do this but I can't seem to find anything about it in my account. Can you please check on this for me?
Mac Pro, iOS 12
Hello, We are users like yourself of Apple products and services, we are not employees of Apple.
I guess the first question is, are you sure the email is from Apple and not a spoof email?
See if you can find your email receipt, note the product ID or Order # and contact Apple directly.
The email receipt should contain your order number, the Apple ID it was purchased under, the payment information method and date of charge(s) Then click on help in the link below
Subscriptions and Billing - Official Apple Support
If it is a subscription, go directly here
View, change, or cancel your subscriptions - Apple Support
If it is an app that you purchased directly, you should see a place within the email to "report a problem". Click on that link within the email.
Hello, We are users like yourself of Apple products and services, we are not employees of Apple.
I guess the first question is, are you sure the email is from Apple and not a spoof email?
See if you can find your email receipt, note the product ID or Order # and contact Apple directly.
The email receipt should contain your order number, the Apple ID it was purchased under, the payment information method and date of charge(s) Then click on help in the link below
Subscriptions and Billing - Official Apple Support
If it is a subscription, go directly here
View, change, or cancel your subscriptions - Apple Support
If it is an app that you purchased directly, you should see a place within the email to "report a problem". Click on that link within the email.
Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.
The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.
Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams
Identifying legitimate emails from the iTunes Store
Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment.
Thanks so much! I was pretty sure that it was a scam and the link you gave me was perfect to be able to check my most recent purchases. It was not in my most recent purchases so I just deleted the email and moved on. Thank you SO much for your help!!!
Scam email
