macOS Mojave - System Preference, Security & Privacy, Accessibility - Not Working/Empty

Hi,


This is quite a copy paste of a previous question in this forum - System Preference, Security & Privacy, Accessibility - Not Working/Empty

However, the solutions offered did not solve the problem on the new Mojave version and therefore I'm asking again.


Just updated to the latest Mojave 10.14 (18A391).

After the update my System Preference, Security & Privacy, Accessibility access list is not working, it's completely empty/blank and I can't use +/- either. They do nothing. The + does try to add an app and I can select an app via the dialog box but the window just still shows blank after choosing an app. It never adds anything.


I have rebooting numerous times and power-cycled also to no avail. I have also used Onyx to repair Permissions and also CleanMyMac utility, all passed perfectly fine.


The list never used to be empty, there were several apps listed in there such as DropBox and BetterTouchTool, but they're all gone now. It's completely empty.


I'm having major issues because apps that were once on the list now won't run till I add them to the list, but I can't. I would even purchase another app that could control this list, but I don't know of any app that does.


I hope someone has a solution or an idea of what to do because you've experienced the exact same situation.


Thanks in advance,

Alex

MacBook Pro with Retina display, macOS Mojave (10.14)

Posted on Oct 4, 2018 1:46 AM

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Question marked as Top-ranking reply

Posted on Mar 18, 2019 2:04 PM

https://appletoolbox.com/2016/07/fix-corrupt-user-accounts-macos/#Reset_Home_Folder_Permissions


I read a bunch of threads and ended up at Reset Home Folder Permissions. I got to step 6 which seems to take a good 10+ mins to run, give or take. After that stopped and before I went to the next step of issuing a command in terminal, I opened the Accessibility pane one more time for good measure and it was WORKING!


I did not do step 7. I hit unlock, and everything was there for me to turn off or on. Since the 2 apps in question didn't work before, I just locked the pane without changing anything since they were already checked. Both apps (Magnet.app and Automator.app) worked without a hitch.


Whew! Let me know @spscmt if that works for you.

55 replies

Oct 4, 2018 7:12 AM in response to Eau Rouge

I've created a new user with admin privileges and logged in with this user, however, Seems like this issue does not relate to the user account since the result is the same, the list remained empty.


With regards to miatamania question regarding to 3rd party security software/virus, I've "Symantec endpoint protection" software installed. it was installed on the previous high sierra version and didn't cause any problems.


Nov 19, 2018 1:58 PM in response to Eau Rouge

I had the same problem as OP, and re-installing Mojave did not help. Before re-install...the problem spiraled (maybe this original problem, maybe a separate problem with the OS) where every time I restarted, things got a bit worse.


Long story short this fixed it for me! I was able to add Dropbox and Spectacle back to the list.


Also before Mojave re-install -

At one point below my login screen, I had a line that said "AHP_REQ_TO_ENABLE".

After a few restarts: bluetooth became permanently disabled, only one display worked at a time, and I could type but could not see what I was typing in Outlook or Word. None of these things was easy to google at first so I list them for another in the future. In retrospect, many of these seem to do with preference panel preferences being corrupted somehow.

Dec 18, 2018 11:56 AM in response to voiceofmind

Enabling one app at a time also does not work. Every reboot caused the issue to return including if I enabled system protection.


I was able to resolve it though (not in a way I wanted though). Thinking that my A/V might be causing an issue I uninstalled ESET Cyber Security Pro. Even with system protection on, and without re-creating the TCC.db file, as soon as I rebooted after uninstalling ESET everything is working again.


I already tried excluding the /Library/Application Support/com.apple.TCC/*.* directory from ESET scanning and real-time protection, but that did not resolve the issue. Only uninstalling ESET fixed it. Apparently, there must be something in ESET that is causing this issue with Mojave. I have opened a ticket with ESET, but for now I suppose I just can't use an A/V product.



Dec 19, 2018 1:54 AM in response to Scyther01

ESET product is something we have in common so most likely it causes the problem.

After I removed TCC.db (and rebooted, perhaps), ESET Endpoint antivirus requested again some kind of control over System Preferences which I temporarily rejected and since then the problem with Accessibility list didn't emerge.


I suggest you to mention a link with your ticket to ESET, this may help others.

Dec 20, 2018 11:59 AM in response to alex.us

Hello, I have exactly same issue, uninstalling ESET caused that now when I add something to Accessibility the list of allowed apps won't disappear BUT now every time when I add some app and restart my MAC after that I add something else to Accessibility the MAC freezes, like I can move cursor but I can't click on anything. It drives me crazy and nothing listed above didn't help.

Jan 2, 2019 1:26 PM in response to danforejtek

Yes and no. I installed Garmin Express and it stopped working. The security features disappeared. It may be that that created the problem to start with when I updated the apps. I uninstalled the app and the security features came back after a system reboot. I tried with another app and it kept the features without problem.


Is this problem specific to Garmin Express, I'm not sure.

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macOS Mojave - System Preference, Security & Privacy, Accessibility - Not Working/Empty

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