macOS Mojave - System Preference, Security & Privacy, Accessibility - Not Working/Empty

Hi,


This is quite a copy paste of a previous question in this forum - System Preference, Security & Privacy, Accessibility - Not Working/Empty

However, the solutions offered did not solve the problem on the new Mojave version and therefore I'm asking again.


Just updated to the latest Mojave 10.14 (18A391).

After the update my System Preference, Security & Privacy, Accessibility access list is not working, it's completely empty/blank and I can't use +/- either. They do nothing. The + does try to add an app and I can select an app via the dialog box but the window just still shows blank after choosing an app. It never adds anything.


I have rebooting numerous times and power-cycled also to no avail. I have also used Onyx to repair Permissions and also CleanMyMac utility, all passed perfectly fine.


The list never used to be empty, there were several apps listed in there such as DropBox and BetterTouchTool, but they're all gone now. It's completely empty.


I'm having major issues because apps that were once on the list now won't run till I add them to the list, but I can't. I would even purchase another app that could control this list, but I don't know of any app that does.


I hope someone has a solution or an idea of what to do because you've experienced the exact same situation.


Thanks in advance,

Alex

MacBook Pro with Retina display, macOS Mojave (10.14)

Posted on Oct 4, 2018 1:46 AM

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Question marked as Top-ranking reply

Posted on Oct 7, 2018 6:59 AM

To be honest I'm not sure what exactly solved the issue but it seems that removing /Library/Application Support/com.apple.TCC/TCC.db file and restarting the system solved the problem, at least this is the last thing that I've done.

In addition, I added r/w permissions to everyone to /Library/Application Support/com.apple.TCC/ directory.


Many thanks to miatamania and all for your help and support!


55 replies

Oct 4, 2018 7:12 AM in response to Eau Rouge

I've created a new user with admin privileges and logged in with this user, however, Seems like this issue does not relate to the user account since the result is the same, the list remained empty.


With regards to miatamania question regarding to 3rd party security software/virus, I've "Symantec endpoint protection" software installed. it was installed on the previous high sierra version and didn't cause any problems.


Nov 19, 2018 1:58 PM in response to Eau Rouge

I had the same problem as OP, and re-installing Mojave did not help. Before re-install...the problem spiraled (maybe this original problem, maybe a separate problem with the OS) where every time I restarted, things got a bit worse.


Long story short this fixed it for me! I was able to add Dropbox and Spectacle back to the list.


Also before Mojave re-install -

At one point below my login screen, I had a line that said "AHP_REQ_TO_ENABLE".

After a few restarts: bluetooth became permanently disabled, only one display worked at a time, and I could type but could not see what I was typing in Outlook or Word. None of these things was easy to google at first so I list them for another in the future. In retrospect, many of these seem to do with preference panel preferences being corrupted somehow.

Dec 20, 2018 11:59 AM in response to alex.us

Hello, I have exactly same issue, uninstalling ESET caused that now when I add something to Accessibility the list of allowed apps won't disappear BUT now every time when I add some app and restart my MAC after that I add something else to Accessibility the MAC freezes, like I can move cursor but I can't click on anything. It drives me crazy and nothing listed above didn't help.

Feb 11, 2019 12:39 PM in response to Eau Rouge

That old fashioned opinion about Macs not needing AntiVirus is hogwash. We remove viruses from Macs all the time. https://www.macworld.co.uk/feature/mac-software/mac-viruses-list-3668354/


The problem is that most antiV packages default to being too intrusive and thus people just go with the "I don't need it because an ad campaign from 20 years ago said Macs don't get viruses."

Mar 18, 2019 1:51 PM in response to douglasb

Just ran into the same problem this morning after noticing my Logitech MX Master 2S scroll wheel had stopped working. I'm sure it was working late last week but when I opened my new MacBook Pro (came pre-installed with Mojave about three weeks ago) this morning after it slept for the weekend, it took a reboot to get it started. Shortly thereafter I was scrolling through a web page and noticed the Logitech mouse's scroll wheel was not working. After googling around a bit, I wound up at the System Preferences/Security & Privacy dialog and was surprised to see the app list for Accessibility was empty. When I installed the Logitech Options software last week, it had me add itself to the Accessibility list (there were already a couple of other apps in that list) and everything seemed to work fine.


I'm running Mojave (10.14.3) and can't remember for sure whether there was a Mojave update installed last week.


I tried douglasb's steps 1 & 2 without success. Logged on as user (not administrator), Finder allowed me to click the /Users/<username>/Library/Application Support/com.apple.TCC folder and pop up the Info panel. But the Security & Privacy dialog for Accessibility still showed a blank app list.


I then tried giving Read & Write access for the com.apple.TCC folder to everyone, but that didn't help. I'll try restarting the MacBook now to see if that makes any difference.

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macOS Mojave - System Preference, Security & Privacy, Accessibility - Not Working/Empty

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