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alex.us Author

Level 1

24 points

macOS Mojave - System Preference, Security & Privacy, Accessibility - Not Working/Empty

Hi,

This is quite a copy paste of a previous question in this forum - System Preference, Security & Privacy, Accessibility - Not Working/Empty

However, the solutions offered did not solve the problem on the new Mojave version and therefore I'm asking again.

Just updated to the latest Mojave 10.14 (18A391).

After the update my System Preference, Security & Privacy, Accessibility access list is not working, it's completely empty/blank and I can't use +/- either. They do nothing. The + does try to add an app and I can select an app via the dialog box but the window just still shows blank after choosing an app. It never adds anything.

I have rebooting numerous times and power-cycled also to no avail. I have also used Onyx to repair Permissions and also CleanMyMac utility, all passed perfectly fine.

The list never used to be empty, there were several apps listed in there such as DropBox and BetterTouchTool, but they're all gone now. It's completely empty.

I'm having major issues because apps that were once on the list now won't run till I add them to the list, but I can't. I would even purchase another app that could control this list, but I don't know of any app that does.

I hope someone has a solution or an idea of what to do because you've experienced the exact same situation.

Thanks in advance,

Alex

MacBook Pro with Retina display, macOS Mojave (10.14)

Posted on Oct 4, 2018 1:46 AM

Top-ranking reply

Eau Rouge

Level 8

42,614 points

Posted on Oct 4, 2018 7:29 AM

I would at this point just re install Mojave. And this time don't install any anti-virus apps or anything that cleans, optimises or promises you the world, Macs don't need such things and they sometimes create more problems than they claim to resolve. There are no viruses for Macs, and the OS tends to look after itself pretty well, if you want to keep on top of adware/ malware install Malwarebytes, there is a free version.

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55 replies

spscmt

Level 1

4 points

Mar 27, 2019 12:10 PM in response to spscmt

I finally took the MacBook into our IT department. They applied some updates and managed to fix the problem at least for now. My Security & Privacy pane now correctly lists all the apps needing access to the Accessibility functionality. They didn't tell me why they did, but it seems to have involved the /Library/Application/Support/com.apple.TCC/TCC.db file (as it's timestamp changed while in their possession.

So, I made a backup copy of that file to my desktop and plan to replace the one in /Library/Application/Support/com.apple.TCC if I run into this issue again.

stnzx

Level 1

4 points

Apr 18, 2019 6:46 AM in response to alex.us

I've been dealing with this problem too. Nothing seemed to work, commands, removing antivirus, going into safe mode, nothing.

Then I wanted to do a clean install of Mojave, but did a quick recovery install by command-r instead. And as a miracle there they where, the apps in accessibility. My Wacom worked, Teamviewer works!

0b3erver

Level 1

13 points

Oct 30, 2018 5:53 AM in response to alex.us

How did you delete this? I've tried with sudo and from finder and it won't let me as it's a critical system file

tygb

Level 9

64,764 points

Oct 4, 2018 6:12 AM in response to alex.us

Create a new user test account see this article How to test an issue in another user account on your Mac - Apple Support

Oct 4, 2018 4:52 AM in response to alex.us

Do you have any 3rd party security software/virus scanner installed?

alex.us Author

Level 1

24 points

Oct 4, 2018 5:39 AM in response to Eau Rouge

I moved ~/Library/Preferences/com.apple.systempreferences.plist to then Desktop and restarted the Mac, but, Unfortunately, this does not help either.

Oct 8, 2018 4:38 PM in response to alex.us

Your csrstatus is enabled or disabled? can you write all your steps to resolve this problem? thank y

Oct 21, 2018 9:07 PM in response to alex.us

thanks a lot, by removing TCC.db , i solved accessibility list cant add new app，eg： alfred

Nov 24, 2018 5:59 AM in response to alex.us

how did you remove the file? I can’t change permissions- Finder keeps crashing since the latest Mojave update.

thanks

andrew

Nov 24, 2018 6:00 AM in response to 冠男from北京市朝阳区

How did you remov the file? I can’t change permission.

thanks

Dec 21, 2018 4:00 AM in response to voiceofmind

Unfortunately in my case deleting TCC.db didn't help.

hisarge

Level 1

4 points

Dec 24, 2018 6:14 AM in response to danforejtek

Deleting TTC.db didn't work for me too :(

guyray

Level 1

4 points

Dec 31, 2018 8:12 AM in response to alex.us

With Apple support on line, we fixed a similar issue using First Aid in Disk Utility in Safe Mode

guyray

Level 1

4 points

Dec 31, 2018 11:23 AM in response to guyray

Only fixed temporary. Reinstalled Mojave, not solved. Finally deinstalled my security apps (ESET) and reinstalled. Problem fixed!

Jan 2, 2019 7:01 AM in response to guyray

Do you think that reinstallation of ESET is needed to fix issue for good?

macOS Mojave - System Preference, Security & Privacy, Accessibility - Not Working/Empty