macOS Mojave - System Preference, Security & Privacy, Accessibility - Not Working/Empty

Hi,


This is quite a copy paste of a previous question in this forum - System Preference, Security & Privacy, Accessibility - Not Working/Empty

However, the solutions offered did not solve the problem on the new Mojave version and therefore I'm asking again.


Just updated to the latest Mojave 10.14 (18A391).

After the update my System Preference, Security & Privacy, Accessibility access list is not working, it's completely empty/blank and I can't use +/- either. They do nothing. The + does try to add an app and I can select an app via the dialog box but the window just still shows blank after choosing an app. It never adds anything.


I have rebooting numerous times and power-cycled also to no avail. I have also used Onyx to repair Permissions and also CleanMyMac utility, all passed perfectly fine.


The list never used to be empty, there were several apps listed in there such as DropBox and BetterTouchTool, but they're all gone now. It's completely empty.


I'm having major issues because apps that were once on the list now won't run till I add them to the list, but I can't. I would even purchase another app that could control this list, but I don't know of any app that does.


I hope someone has a solution or an idea of what to do because you've experienced the exact same situation.


Thanks in advance,

Alex

MacBook Pro with Retina display, macOS Mojave (10.14)

Posted on Oct 4, 2018 1:46 AM

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Question marked as Top-ranking reply

Posted on Oct 7, 2018 6:59 AM

To be honest I'm not sure what exactly solved the issue but it seems that removing /Library/Application Support/com.apple.TCC/TCC.db file and restarting the system solved the problem, at least this is the last thing that I've done.

In addition, I added r/w permissions to everyone to /Library/Application Support/com.apple.TCC/ directory.


Many thanks to miatamania and all for your help and support!


55 replies

Oct 4, 2018 2:52 AM in response to alex.us

Have you restarted your Mac, if so does the same behaviour exist.

Using apps to clean, optimise, verify and repair your Mac are not necessary, Onyx is fairly benign but CleanMyMac has the reputation of one of the worst offenders often removing important system files and causing numerous problems. It is highly recommended to uninstall this, refer to the developers instructions to uninstall this app fully.

The Mac looks after itself pretty well so throwing apps at it to alleviate any perceived problem can often escalate the issue.

Another thing you could try is to boot up in Safe Mode and see if you can add apps to your Security & Privacy preferences. Use safe mode to isolate issues with your Mac - Apple Support

Oct 4, 2018 7:29 AM in response to alex.us

I would at this point just re install Mojave. And this time don't install any anti-virus apps or anything that cleans, optimises or promises you the world, Macs don't need such things and they sometimes create more problems than they claim to resolve. There are no viruses for Macs, and the OS tends to look after itself pretty well, if you want to keep on top of adware/ malware install Malwarebytes, there is a free version.

Oct 10, 2018 6:19 AM in response to Eau Rouge

FWIW ... I have the same issue. I attempted a fresh reinstall (wiped hard disk, reinstalled Mojave from scratch) and the issue remained. No antivirus software present to blame and no other applications are installed yet.


To verify, I reinstalled High Sierra. The issue doesn't happen in High Sierra.


Finally, I installed Mojave again (with a blank disk again) and the issue returns. This is a Mojave issue.

Jan 3, 2019 7:44 AM in response to guyray

No it's not. I experienced exact issue when I installed ESET - security features disappeared, after I uninstalled ESET security features came back once again. Unfortunately now when I check/uncheck access to any app, my system freezes and I can't click anything until restart, after restart I am able to check/uncheck apps in security but after a while when I try it again system freezes again.

Jan 27, 2019 12:43 PM in response to alex.us

I have upgraded my machine to Mojave...and after upgrading I cannot check/tick any application or add any applications to accessibility-->Privacy.


But Later I noticed that...There is one lock button bottom which is not letting us to make any changes. If we click on that then the screen will be unlocked and we can manage the applications in accessibility

Mar 18, 2019 3:10 PM in response to douglasb

I don't have ESET, so that's not the issue in my case.


After restarting, no change - still had an empty Accessibility app list.


Decided to uninstall Logitech Options. Upon attempting to empty the trash to complete the uninstall, VMware Fusion complained with a popup about needing Accessibility for full functionality (it was one of the apps originally listed in the Accessibility app list).

.

Went ahead and emptied the trash, figuring I was probably going to have to go back to Sierra and reinstall everything anyway, deep quit all my apps, and restarted. Voila, the Accessibility app list was fully restored. Will reinstall Logitech Options now.


Sure hope this isn't going to be a recurring issue. I can't believe how buggy Mojave is. This is just one of many issues I've encountered. Our IT department doesn't let us upgrade from Sierra to Mojave, but my new MacBook came with Mojave installed, so they just left it. Thinking about installing Sierra. Just hate to have to re-install all my apps and VMs, having spent a couple of weeks moving everything over from (hold your noses) an old Windows 7 Pro Dell laptop.


Guess I'll stick with Mojave for now unless the Accessibility issue keeps recurring.


Cheers everyone.


Mar 27, 2019 12:10 PM in response to spscmt

I finally took the MacBook into our IT department. They applied some updates and managed to fix the problem at least for now. My Security & Privacy pane now correctly lists all the apps needing access to the Accessibility functionality. They didn't tell me why they did, but it seems to have involved the /Library/Application/Support/com.apple.TCC/TCC.db file (as it's timestamp changed while in their possession.


So, I made a backup copy of that file to my desktop and plan to replace the one in /Library/Application/Support/com.apple.TCC if I run into this issue again.

Oct 4, 2018 4:09 AM in response to Eau Rouge

Hi Eau Rouge, thanks for the quick reply.


I have restarted the system numerous times to no avail.

I took your advice and removed the CleanMyMac utility, I tried to use it because I found on some forums that it might solve the issue.

In Safe Mode the result is the same, the Accessibility list remains empty and adding apps manually still shows blank after choosing an app. It does not add anything.

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macOS Mojave - System Preference, Security & Privacy, Accessibility - Not Working/Empty

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