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I think I have a virus in my Mac Air but do not know how to get rid of it and it is getting worse.; My browsers, Safari and Chrome, crash constantly or they freeze. My mail and other apps do the same thing. The wheel of dread spins and I can’t use a

Virus??

Posted on Oct 4, 2018 11:51 AM

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Question marked as Best reply

Posted on Oct 4, 2018 12:11 PM

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account


Safe Mode - About


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

3 replies
Question marked as Best reply

Oct 4, 2018 12:11 PM in response to mjrla

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account


Safe Mode - About


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

I think I have a virus in my Mac Air but do not know how to get rid of it and it is getting worse.; My browsers, Safari and Chrome, crash constantly or they freeze. My mail and other apps do the same thing. The wheel of dread spins and I can’t use a

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