Unable to share voice memos from the iOS 12 Voice Memos app into Files>iCloud Drive

Question

Level 1

8 points

Unable to share voice memos from the iOS 12 Voice Memos app into Files>iCloud Drive

I am not able to share a voice memo contained in Voice Memos from iOS 12 into my iCloud Drive so I can delete them off my phone. The Voice Memos app let me do this for the first 5 or 6 Voice Memos but now every time I try, it comes up as a blank white screen and then immediately closes, and the file is not shared to iCloud Drive. It’s very frustrating. I’ve turned the phone off and then back on, and did a reboot as well. Any ideas? The screenshot provided shows the button I pressed (Save to Files) after clicking on Share.

Posted on Oct 4, 2018 1:16 PM

Reply

Answer 1

CarlAVII

Community Specialist

Oct 5, 2018 3:21 PM in response to AmbientNoise

Hello AmbientNoise,

Thanks for asking the Apple Support Communities for help sharing Voice Memo's to iCloud Drive. I am happy to check this out with you.

I first recommend ensuring you have enough iCloud Storage. This article will help you check this stating: Manage your iCloud storage - Apple Support

If you run out of iCloud storage, your device won’t back up to iCloud, new photos and videos won't upload to iCloud Photo Library, and iCloud Drive, other iCloud apps, and your text messages won't stay up to date across your devices. And you can't send or receive emails with your iCloud email address. If this happens, you can make more space.

If you have plenty of space and still have issues, I recommend force quitting the app: Force an app to close on your iPhone, iPad, or iPod touch - Apple Support

Then, restarting your device: Restart your iPhone, iPad, or iPod touch - Apple Support

If you still have issues with the share option freezing, I recommend force restarting you iPhone: If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

On an iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo.

On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.

On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.

Thanks and have a wonderful day.

Reply

Answer 2

AmbientNoise Author

Level 1

8 points

Oct 6, 2018 4:12 PM in response to CarlAVII

Thanks, I did all of the above before posting. The only thing that fixed it was an uninstall and reinstall. Lost the memos that were not backed up but I have them in an iCloud backup. Will try salvaging from a computer

Reply

Unable to share voice memos from the iOS 12 Voice Memos app into Files>iCloud Drive

Similar questions