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Question: Phone app freezes/gets stuck since iOS 12

Good day,


I am using an iPhone X with 256 GB storage, updated to iOS 12.0 (16A366). Since the update my Phone app freezes on the contacts screen. It's quite particular, because when the Phone app freezes, then the photo in "My Contact Card" disappears, the screen becomes unresponsive, I can force quite the Phone app and when I open the app again it launches straight into the same screen and is unresponsive. During all this time, all other apps on the iPhone work correctly. The issue is strictly limited to the Phone app, which is kind'a crucial to the iPhone.


The only solution is restarting the iPhone which brings relief for a couple of days, before the same symptoms return.


I would love to hear anybody who has the same issue and, better yet, has found a solution.



Best regards

V

Apple II was my first ...

Posted on Oct 6, 2018 7:43 AM

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Question marked as Helpful

Oct 9, 2018 1:18 AM in response to Valentinissimo In response to Valentinissimo

I'm having this exact same issue. Phone app works fine after a reboot, but after some unknown time, it freezes. I can launch the phone app, but I am unable to scroll, or move to a different screen in the app. I can exit the app and force quit it, but I can't do anything in the app itself.


I can make calls using Siri, and I can receive calls; however, I cannot access visual voicemail, so I have to either call my number to get voicemails, or I have to reboot the iPhone.


I reached out to Apple, and they say that they have received additional reports of this issue, but there is no current workaround other than rebooting. They suggested resetting all settings, but that seems to be more of a "stab in the dark" method of troubleshooting rather than an actual workaround or solution.

Oct 9, 2018 1:18 AM

Question marked as Helpful

Oct 9, 2018 1:17 AM in response to i_rina In response to i_rina

Dear i_rina, Thank you for taking the time to write me back so kindly. I must admit though that your answer is the equivalent of a typical helpdesk's answer "Please restart your computer and check if you still experience the same issues.".


The default answer to my issue should not be backup, restore to factory settings, restore data.


This type of action requires hours of work when the issue might be somewhere completely different.


One of the reasons why I publish a concern is to see if other people experience the same issues and create awareness on the Apple side, that there might be an issue, if more and more people see the same issue.


Anyways ... I have now updated to the newest release of iOS 12 and will see if the issue was solved. It's not the first time, that smaller issues have been identified by Apple, fixed in a release, without appearing in release notes.


I do want to say thank you though that you took the time to write back.


V.

Oct 9, 2018 1:17 AM

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Oct 8, 2018 8:08 AM in response to Valentinissimo In response to Valentinissimo

Hi there, Valentinissimo!
Thanks for reaching out to the Apple Support Communities! It sounds like you have issues with your Phone app freezing and I am happy to help! You’ve tried excellent steps so far and, at this point, it would be a good idea to be sure there is not a software issue as the root cause of this for you.

  1. Check out this article for the steps for How to back up your iPhone, iPad, and iPod touch.
  2. Use this article for the steps to Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings.
  3. Once that is done, set the device up as new and test to see if the issue is still going on. Then, follow this article to Restore your iPhone, iPad, or iPod touch from a backup

Let me know the results and take care!

Oct 8, 2018 8:08 AM

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Question marked as Helpful

Oct 9, 2018 1:18 AM in response to Valentinissimo In response to Valentinissimo

I'm having this exact same issue. Phone app works fine after a reboot, but after some unknown time, it freezes. I can launch the phone app, but I am unable to scroll, or move to a different screen in the app. I can exit the app and force quit it, but I can't do anything in the app itself.


I can make calls using Siri, and I can receive calls; however, I cannot access visual voicemail, so I have to either call my number to get voicemails, or I have to reboot the iPhone.


I reached out to Apple, and they say that they have received additional reports of this issue, but there is no current workaround other than rebooting. They suggested resetting all settings, but that seems to be more of a "stab in the dark" method of troubleshooting rather than an actual workaround or solution.

Oct 9, 2018 1:18 AM

Reply Helpful (8)
Question marked as Helpful

Oct 9, 2018 1:17 AM in response to i_rina In response to i_rina

Dear i_rina, Thank you for taking the time to write me back so kindly. I must admit though that your answer is the equivalent of a typical helpdesk's answer "Please restart your computer and check if you still experience the same issues.".


The default answer to my issue should not be backup, restore to factory settings, restore data.


This type of action requires hours of work when the issue might be somewhere completely different.


One of the reasons why I publish a concern is to see if other people experience the same issues and create awareness on the Apple side, that there might be an issue, if more and more people see the same issue.


Anyways ... I have now updated to the newest release of iOS 12 and will see if the issue was solved. It's not the first time, that smaller issues have been identified by Apple, fixed in a release, without appearing in release notes.


I do want to say thank you though that you took the time to write back.


V.

Oct 9, 2018 1:17 AM

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Oct 9, 2018 2:21 PM in response to Valentinissimo In response to Valentinissimo

I'm having the same issue with my iphone 8, It's random and not all the time. I was hoping that the 12.1 update would fix it, but a few hours after the update it did it once again.


I noticed to that a weird thing is happening on my phone. My Iphone has the Jabber app on it that is connected to my work land line number. So when someone calls me on my work phone it can ring on my cell phone. Today I received a call on both phones, I was right by my desk so I picked up the office landline phone. When I hung up with the person I was talking on my work landline phone, my cell phone jabber app opened and begin ringing as if someone was calling me from the number I had just finished hanging up. But there was no call on my work landline. It was weird to say the least.


But this continues to be a problem. My wife has a newer iphone 8 (Brought it recently as I brought mine 1 year ago) and it hasn't happened to her as of yet.


The start and restart works to fix it, but for a phone that cost $$$ this shouldn't be happening at all. And I shouldn't have to restart my phone to use my phone.

Oct 9, 2018 2:21 PM

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Oct 9, 2018 3:09 PM in response to Valentinissimo In response to Valentinissimo

Having the same problem iPhone X 256GB iOS 12.0.1. I was also hoping the update would fix the issue, but it does not. I have noticed though that if I keep the phone app open on the screen it gets itself unstuck in 5-15 seconds and then I can scroll or move from tab to tab in the app.

Oct 9, 2018 3:09 PM

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Oct 9, 2018 5:04 PM in response to arsSTX In response to arsSTX

Hmm, that has not been my experience. My experience has been that if the phone app gets stuck, it remains stuck. If I leave the app open, it eventually just quits on its own. I don't recall it ever becoming unstuck. To be honest, though, I no longer wait...:)


Maybe I'll have to load 12.0.1 to see if this is a (slight) change.

Oct 9, 2018 5:04 PM

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Oct 10, 2018 4:11 AM in response to Valentinissimo In response to Valentinissimo

I have this exact problem with a 7. Lots of memory and everything else seems to *mostly*work. The core app, the phone, freezes all the time and the only thing I can do is reboot or use Siri to call. Doesn’t seem to matter what page - it freezes soon as you open it. Contacts, recent calls, etc. I updated to 12.01 hoping it would fix it but nope. I hope they fix soon!

Oct 10, 2018 4:11 AM

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Question: Phone app freezes/gets stuck since iOS 12