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Phone app freezes/gets stuck since iOS 12

Good day,

I am using an iPhone X with 256 GB storage, updated to iOS 12.0 (16A366). Since the update my Phone app freezes on the contacts screen. It's quite particular, because when the Phone app freezes, then the photo in "My Contact Card" disappears, the screen becomes unresponsive, I can force quite the Phone app and when I open the app again it launches straight into the same screen and is unresponsive. During all this time, all other apps on the iPhone work correctly. The issue is strictly limited to the Phone app, which is kind'a crucial to the iPhone.

The only solution is restarting the iPhone which brings relief for a couple of days, before the same symptoms return.

I would love to hear anybody who has the same issue and, better yet, has found a solution.

Best regards

Apple II was my first ...

Posted on Oct 6, 2018 7:43 AM

Best reply

i_rina

Community Specialist

Posted on Oct 8, 2018 8:08 AM

Hi there, Valentinissimo!
Thanks for reaching out to the Apple Support Communities! It sounds like you have issues with your Phone app freezing and I am happy to help! You’ve tried excellent steps so far and, at this point, it would be a good idea to be sure there is not a software issue as the root cause of this for you.

Check out this article for the steps for How to back up your iPhone, iPad, and iPod touch.
Use this article for the steps to Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings.
Once that is done, set the device up as new and test to see if the issue is still going on. Then, follow this article to Restore your iPhone, iPad, or iPod touch from a backup

Let me know the results and take care!

View in context

175 replies

Jun 12, 2019 8:58 AM in response to kenove

Similar problem on iPhone 7 Plus running iOS 12.2

SOLUTION disable “announce calls” in your settings - it worked brilliantly for me and the earlier poster with the iPhone 6

Jun 18, 2019 7:21 AM in response to Valentinissimo

Same issue iPhone XR 256GB and iPhone 8 128GB

drojer

Level 1

8 points

Jun 21, 2019 2:51 PM in response to steveho100

My phone is already set to never announce calls - but I am having the exact same issue.

Jun 29, 2019 2:00 PM in response to Ken-San_Diego

Correction: In my previous email please replace "for well over one year now" with "for about nine months now".

ebIV

Level 1

4 points

Jun 30, 2019 9:00 PM in response to Valentinissimo

I’ve been having this issue for about a month. I thought it was the age of my phone (7+) but apparently not. Hoping for a fix...

Jul 24, 2019 9:18 AM in response to Valentinissimo

Maybe it is a sync problem. Outlook sync of contacts might be the problem. Just an educated guess. I have to ditch outlook.

arviaja

Level 1

11 points

Jul 29, 2019 10:04 PM in response to Valentinissimo

I have the same problem when I sync my contacts with iCloud. When I sync with Google instead the problem goes away.

Jul 29, 2019 10:48 PM in response to arviaja

Yes it is definitely a sync issue. Outlook or iCloud or both. Mine works well now that I sync only with iCloud and not with outlook

JRL1011

Level 1

4 points

Aug 18, 2019 1:28 AM in response to Valentinissimo

Since update, phone will not sent pics and on occasions text while talking even though it’s connected to WIFI. Not like this new update.

denster1

Level 1

16 points

Aug 18, 2019 3:05 AM in response to istvan4ever

Thanks for the help, unfortunately my iphone X still froze at times on the call screen with contacts sync turned off. I’m all for escalating this to a social media site, best bet is probably Reddit.

Phone app freezes/gets stuck since iOS 12