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Phone app freezes/gets stuck since iOS 12

Good day,

I am using an iPhone X with 256 GB storage, updated to iOS 12.0 (16A366). Since the update my Phone app freezes on the contacts screen. It's quite particular, because when the Phone app freezes, then the photo in "My Contact Card" disappears, the screen becomes unresponsive, I can force quite the Phone app and when I open the app again it launches straight into the same screen and is unresponsive. During all this time, all other apps on the iPhone work correctly. The issue is strictly limited to the Phone app, which is kind'a crucial to the iPhone.

The only solution is restarting the iPhone which brings relief for a couple of days, before the same symptoms return.

I would love to hear anybody who has the same issue and, better yet, has found a solution.

Best regards

Apple II was my first ...

Posted on Oct 6, 2018 7:43 AM

Top-ranking reply

i_rina

Community Specialist

Posted on Oct 8, 2018 8:08 AM

Hi there, Valentinissimo!
Thanks for reaching out to the Apple Support Communities! It sounds like you have issues with your Phone app freezing and I am happy to help! You’ve tried excellent steps so far and, at this point, it would be a good idea to be sure there is not a software issue as the root cause of this for you.

Check out this article for the steps for How to back up your iPhone, iPad, and iPod touch.
Use this article for the steps to Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings.
Once that is done, set the device up as new and test to see if the issue is still going on. Then, follow this article to Restore your iPhone, iPad, or iPod touch from a backup

Let me know the results and take care!

View in context

175 replies

DSchorow

Level 1

10 points

Dec 13, 2018 2:11 PM in response to SolsticeBridge

@SolsticeBridge - thanks for your reply. I always update my phone via iTunes, i.e. connecting my iPhone to my Mac and doing the download/update from iTunes over the USB connection.

Dec 22, 2018 6:32 AM in response to Miscellaneous Items

I did the reset to factory settings and I still have the problem.

DSchorow

Level 1

10 points

Dec 22, 2018 1:04 PM in response to SolsticeBridge

SolsticeBridge - I'm not completely sure, but my best guess is that some of the 20 vm I deleted were old, and dated back to before I upgraded to iOS 12. I hope this helps.

Dec 23, 2018 10:30 AM in response to SolsticeBridge

I always do the updates while tethered.

Dec 23, 2018 10:59 AM in response to JimFerguson

Thanks!

Dec 26, 2018 7:53 PM in response to dcheng

Have similar issue where the apps are freezing in iOS 12. Did anyone find the solution or at least a workaround that works consistently for this?

Dec 27, 2018 5:43 AM in response to dev_goodfellas

I heard the newest update fixes this problem, but I was having serious issues before this update, so I did a factory reset and that fixed my problem.

srsmonty

Level 1

4 points

Jan 1, 2019 2:32 PM in response to Valentinissimo

Restart does not solve it . iPhone x

. It also freezes on settings screen .

Jan 3, 2019 3:51 PM in response to DSchorow

Had you applied the newest update? I'm downloading it now, and I have my fingers crossed. Now I'm queasy!

DSchorow

Level 1

10 points

Jan 15, 2019 10:10 PM in response to Onur1373

@Onur1373 - I think you are raising a different issue than what this topic is about. This topic is specifically about just the Phone app on the iPhone freezing, not the whole iPhone freezing.

Onur1373

Level 1

4 points

Jan 24, 2019 3:49 PM in response to Valentinissimo

ios 12.1.3 is no help either. Freezing problem continues.

pkcha

Level 1

4 points

Jan 31, 2019 12:57 PM in response to Valentinissimo

I accidentally stumbled onto an easy fix.

While in the frozen contacts screen, touch the "Groups" link at the top left. I was surprised to find the screen immediately was unlocked.

Feb 20, 2019 2:47 PM in response to Caroline0830

I am having this problem every day now. If I listen to a voicemail, my phone app freezes and I can’t mske a call. I have to reboot to make a call which is totally unacceptable.

kenove

Level 1

4 points

Apr 17, 2019 10:34 AM in response to Valentinissimo

I had the same problem on 6S Plus after installing IOS 12.2. I turned off the announce calls now my phone app does not freeze on incoming calls.

May 11, 2019 4:11 AM in response to Valentinissimo

Every time when someone call me my i Phone x freezes all the time . I can’t receive any call . Will you please tell me what’s the solution.

Phone app freezes/gets stuck since iOS 12