Apps not starting, App icon bouncing in the dock

I have i7 8th generation 15" inch macbook pro 2018.


I recently updated it to MacOS Mojave. Since then, i have noticed that sometimes, some of the apps like VLC player or google chrome, when clicked on, instead of starting up, the app's icon just keeps bouncing in the dock. Macbook also hangs, after waiting for several seconds, app finally starts and everything is back to normal.


What is causing this issue and how can i fix it?

MacBook Pro (15-inch, 2018), macOS High Sierra (10.13.6)

Posted on Oct 6, 2018 2:20 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 6, 2018 5:13 PM

Boot into Recovery (Command R) and from the dropdown menu: Utilities> Disk Utility> run the First Aid on your Macintosh HD. If errors are found and repaired, run again until no errors reported.


Recovery http://support.apple.com/kb/HT4718



To trouble shoot further you can:


Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it loads up, and certain system caches, dynamic loader cache, etc. get cleared and rebuilt.

This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.


Test issue in another user (or guest user) account https://support.apple.com/en-us/HT204443

This will tell you if it a universal issue or isolated to your user/admin account.

8 replies
Question marked as Top-ranking reply

Oct 6, 2018 5:13 PM in response to yousaf184

Boot into Recovery (Command R) and from the dropdown menu: Utilities> Disk Utility> run the First Aid on your Macintosh HD. If errors are found and repaired, run again until no errors reported.


Recovery http://support.apple.com/kb/HT4718



To trouble shoot further you can:


Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it loads up, and certain system caches, dynamic loader cache, etc. get cleared and rebuilt.

This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.


Test issue in another user (or guest user) account https://support.apple.com/en-us/HT204443

This will tell you if it a universal issue or isolated to your user/admin account.

Oct 6, 2018 5:14 PM in response to yousaf184

I suggest you use the program created by Etresoft, a frequent contributor. It will provide a snapshot of your system which we can analyze to possibly determine the cause of your problem. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.


Etrecheck – System Information

Oct 6, 2018 11:36 PM in response to Allan Eckert

Allan Eckert wrote:


I suggest you use the program created by Etresoft, a frequent contributor. It will provide a snapshot of your system which we can analyze to possibly determine the cause of your problem. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.


Etrecheck – System Information


Here's the Etrecheck System Information report.


EtreCheck version: 5.0.4 (5A015)

Report generated: 2018-10-07 11:23:13

Download EtreCheck from https://etrecheck.com

Runtime: 1:40

Performance: Excellent


Problem: Other problem


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup- Time Machine backup not found.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Clean up- There are orphan files that could be removed.

Unsigned files- There are unsigned software files installed. They appear to be legitimate but should be reviewed.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.


Hardware Information:

15" MacBook Pro with Thunderbolt 3 and Touch ID (Mid 2018)

MacBook Pro Model: MacBookPro15,1

1 2.6 GHz Intel Core i7 (i7-8850H) CPU: 6-core

16 GB RAM - Not upgradeable

BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2400 ok

BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2400 ok

Battery: Health = Normal - Cycle count = 15


Video Information:

Intel UHD Graphics 630 - VRAM: 1536 MB

Color LCD 3360 x 2100

Radeon Pro 560X - VRAM: 4096 MB


Drives:

disk0 - APPLE SSD AP0512M 500.28 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 [APFS Container] 499.96 GB

disk1 [APFS Virtual drive] 499.96 GB (Shared by 4 volumes)

disk1s1 - Macintosh HD (APFS) (Shared - 46.85 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 44 MB used)

disk1s3 - Recovery (APFS) [Recovery] (Shared - 512 MB used)

disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)


Mounted Volumes:

disk1s1 - Macintosh HD 499.96 GB (451.32 GB free)

APFS

Mount point: /

Encrypted


disk1s4 - VM [APFS VM] (Shared - 1.07 GB used)

APFS

Mount point: /private/var/vm

Encrypted


Network:

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

Interface en6: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 5.00 GB available


System Software:

macOS Mojave 10.14 (18A391)

Time since boot: Less than an hour


Security:

SystemStatus
GatekeeperEnabled
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Update r.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/JavaUpdater.app/Contents/Ma cOS/JavaUpdater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/JavaUpdater.app/Contents/Ma cOS/JavaUpdater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.intel.haxm.plist

Executable: /Library/Extensions/intelhaxm.kext/Contents/Resources/haxm_start.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool .plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

One 32-bit app


Kernel Extensions:

/Library/Extensions

[Loaded] EnergyDriver.kext (Intel Corporation Apps, 3.5.3 - SDK 10.13)

[Loaded] intelhaxm.kext (Intel Corporation Apps, 7.3.0 - SDK 10.9)


System Launch Agents:

[Not Loaded]9 Apple tasks
[Loaded]188 Apple tasks
[Running]102 Apple tasks


System Launch Daemons:

[Not Loaded]36 Apple tasks
[Loaded]181 Apple tasks
[Running]117 Apple tasks


Launch Agents:

[Loaded]com.oracle.java.Java-Updater.plist (? 4ec226da - installed 2018-08-30)


Launch Daemons:

[Loaded]com.oracle.java.Helper-Tool.plist (? fa56dec8 - installed 2018-08-30)
[Loaded]com.intel.haxm.plist (? 42f307e7 - installed 2018-08-07)


User Launch Agents:

[Loaded]com.macpaw.CleanMyMac4.HealthMonitor.plist (MacPaw Inc. - installed 2018-09-15)
[Running]com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2018-09-15)
[Other]com.google.keystone.agent.plist (Google, Inc. - installed 2018-08-29)
[Other]com.github.facebook.watchman.plist (? 0 - installed 2018-09-15)


Internet Plug-ins:

jdk: (installed 2018-08-30)

QuickTime Plugin: 7.7.3 (installed 2018-09-21)

JavaAppletPlugin: Java 10.0.2 build 13 (installed 2018-08-30)


3rd Party Preference Panes:

Java (installed 2018-06-28)


Time Machine:

Time Machine Not Configured!


Performance:

System Load: 1.58 (1 min ago) 1.14 (5 min ago) 0.56 (15 min ago)

Nominal I/O speed: 8.22 MB/s

File system: 13.20 seconds

Write speed: 1858 MB/s

Read speed: 2885 MB/s


CPU Usage:

TypeOverallIndividual cores
System0 %3 %0 %1 %0 %1 %0 %0 %0 %0 %0 %0 %0 %
User1 %5 %0 %1 %0 %0 %0 %0 %0 %0 %0 %0 %0 %
Idle99 %92 %100 %97 %100 %99 %100 %100 %100 %100 %100 %100 %100 %


Top Processes by CPU:

Process (count)SourceCPULocation
WindowServerApple5.34 %
EtreCheckProEtresoft, Inc.4.60 %
kernel_taskApple3.15 %
corebrightnessdApple0.26 %
com.apple.AmbientDisplayAgentApple0.04 %


Top Processes by Memory:

Process (count)SourceRAM usageLocation
EtreCheckProEtresoft, Inc.481 MB
DockApple251 MB
mdworker_shared (10)Apple195 MB
kernel_taskApple184 MB
com.apple.WebKit.WebContentApple101 MB


Top Processes by Network Use:

ProcessSourceInputOutputLocation
com.apple.WebKit.NetworkingApple10 MB8 KB
corespeechdApple2 KB3 MB
SafariApple39 KB2 KB
clouddApple21 KB10 KB
mDNSResponderApple14 KB13 KB


Virtual Memory Information:

Available RAM12.18 GB
Free RAM9.25 GB
Used RAM3.82 GB
Cached files2.93 GB
Swap Used0 B


Software Installs (past 30 days):

NameVersionInstall Date
Node.jsv8.12.02018-09-16
Safari12.02018-09-18
Pages7.02018-09-18
Numbers5.02018-09-18
Keynote8.02018-09-18
Gatekeeper Configuration Data1552018-09-26
XProtectPlistConfigData21002018-09-28
Lynda.com1.3.72018-10-01
Intel Power Gadget3.0.32018-10-04


Clean up:

~/Library/LaunchAgents/com.github.facebook.watchman.plist

~/Desktop/first-project/node_modules/xdl/binaries/osx/watchman/watchman

Executable not found


Diagnostics Information (past 7 days):

2018-10-03 17:22:36 VLC.app Hang

/Applications/VLC.app



End of report

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apps not starting, App icon bouncing in the dock

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