iPhone Xs Max Heat Issue

Hi,


Does anyone has similar problem where their iPhone XS Max back feels very hot when doing some light tasks?


My iPhone gets hot near the back camera quite fast when doing some light tasks such as Video Calling, etc...


I am wondering if it is normal or a hardware/software issue where I should bring to Apple for diagnosing?


Regards,

iPhone XS Max, iOS 12

Posted on Oct 7, 2018 6:01 PM

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Posted on Oct 8, 2018 12:01 AM

If you're concerned, feel free to take your phone in to be examined, but it's quite normal for the phone to get warn doing processor intensive tasks.


Video calling is actually one of the more extreme things a computing device has to do - mange incoming and outgoing high definition streams in real time.


Genius Bar Reservation and Apple Support Options - Apple

76 replies

Nov 16, 2018 8:37 AM in response to Mathewps2007

You keep using the word "issue". It is not an issue. It is a normal part of life for any electronics device to get warm when being used, and warmer when doing something compute intensive. Every iPhone XS will get warm under some circumstances and modes of usage. if this bothers you return the phone, because every phone of the same model will have the same characteristic, as I posted earlier, along with the reasons it is different from other models.

Feb 28, 2019 12:21 PM in response to Lihui80

mine had it today for the first time

checked batrery info and the PvZ (plants vs zombies) was the cause

it drains battery for 20% in few minutes

After i closed it, everything is ok now


Probably when anybody finds these symptoms should check Battery Info in Settings to find out if any app is doing this harm

kind regards

Mar 16, 2019 7:10 PM in response to Dogcow-Moof

That’s not correct. The display dims in two steps as the device heats, its drastic, eventually reducing brightness to about 10%. No settings will change this, it’s heat related. I’ve gone through Apple escalated support for this, They termed it “heat throttling” And try to explain it as a feature, not a bug. But they admit the underlying cause requires a software patch.


Never gets to the point of shutting down the device, but it renders it useless (unviewable), especially in daylight.,

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iPhone Xs Max Heat Issue

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