CarPlay robotic voice

Question

Level 1

5 points

CarPlay robotic voice

I have a new Kia Sorento and everything was working fine with CarPlay until I updated to iOS 12. Now when I make a call and I am using navigation such as (Waze, apple maps, or google) the person that I am calling says my voice sounds very robotic or electronic. They sound clear on my end. If I use the car‘s Bluetooth I sound fine to them so the issue isn’t with my car. It has to be something with CarPlay. Is anyone else experiencing this issue, and if so, how can I fix it? Also, if I am not using navigation and I make a phone call, the robotic noise isn’t as bad. I have tried changing USB cables to see if that was the problem and that didn’t fix the issue.

Posted on Oct 8, 2018 7:17 AM

Reply

Answer 1

Joseph_S.

Community Specialist

Oct 9, 2018 11:22 AM in response to Captain56

Hello Captain56,

Thanks for that info and choosing the Apple Support Communities. Based on what you stated, it seems you are experiencing issues with making phone calls through CarPlay and your iPhone since updating the iOS software. To help with your issue, please follow these steps from this relevant Apple resource, including checking for updates for your car stereo:

If CarPlay doesn't work like you expect, make sure that your iPhone has the latest version of iOS. After your iPhone is updated, follow these steps—checking CarPlay after each step:

If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.

Restart your iPhone and your car.

Make sure that Siri is on.

If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.

Go to Settings > General > CarPlay, and tap Forget This Car.

Check your connection:

If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.

If you have a wireless connection, enable AirPlane mode by going to Settings > Airplane Mode. Don't enable Airplane Mode from Control Center.

If needed, install firmware updates. Check your car's manual for more information.

If you still have issues connecting to CarPlay, contact Apple Support.

How to use CarPlay with your iPhone

Cheers!

Reply

CarPlay robotic voice

Similar questions