"Ringtone cant be played on this iPhone"

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TroyDestin Author

Level 1

11 points

"Ringtone cant be played on this iPhone"

Why? its an m4r file. its the right length (less than 30 seconds). In the past, I've never had problems, why now?

iPhone 8, iOS 12

Posted on Oct 8, 2018 9:11 AM

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Answer 1

Best reply

turingtest2

Level 10

272,955 points

Oct 9, 2018 5:37 AM in response to TroyDestin

See Create and manage ringtones in iTunes. In some cases you may need to remove all custom ringtones from a device before you can reintroduce them and have them work.

tt2

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Answer 2

Oct 9, 2018 4:13 AM in response to TroyDestin

You can try installing other ringtones and then try. By the way what error it is showing.

You can read this thread as well.

https://apple.stackexchange.com/questions/136375/ringtone -cannot-be-played-on-this-iphone

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Answer 3

TroyDestin Author

Level 1

11 points

Oct 9, 2018 12:55 PM in response to lorihughes

A few different points...

- its a new phone. I transferred everything (ringtones) from my last phone fine.

- I added one new ringtone (my own)

- unable to add a second ringtone (my own)

- On iTunes, all the transferred ringtones are greyed out, with the hashed circle. But still work fine on the iPhone

- The first added ringtone, is black and looks normal. Even transferred to the iPhone fine

- Second ringtone is greyed, and i get the message that it cant be played on this iPhone when I try to synch

Makes no sense to me. One works, the other doesnt. All, except one, are greyed out on iTunes..

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Answer 4

turingtest2

Level 10

272,955 points

Oct 9, 2018 1:01 PM in response to TroyDestin

Does the second ringtone have a unique file path & file name?

Exactly what steps did you take to make the second ringtone? Did it start life as a .m4a AAC file which you renamed with a .m4r file extension?

tt2

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Answer 5

TroyDestin Author

Level 1

11 points

Oct 11, 2018 7:40 PM in response to turingtest2

Going off of what is happening, thats probably the last thing I want to do. Once I delete them, I wont be able to get them back. Sure wont be able to put them into my phone. I'm willing to bet there is no problem buying a tone.

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Answer 6

TroyDestin Author

Level 1

11 points

Oct 11, 2018 7:44 PM in response to lorihughes

I've tried installing a couple different tones, nothing works. (these are custom tones I've made)

- its a new phone. I transferred everything (ringtones) from my last phone fine.

- I added one new ringtone (my own)

- unable to add a second ringtone (my own)

- On iTunes, all the transferred ringtones are greyed out, with the hashed circle. But still work fine on the iPhone

- The first added ringtone, is black and looks normal. Even transferred to the iPhone fine

- Second ringtone is greyed

Makes no sense to me. One works, the other doesnt. All, except one, are greyed out on iTunes..

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Answer 7

turingtest2

Level 10

272,955 points

Oct 11, 2018 11:08 AM in response to TroyDestin

See the section on Removing hidden tones in Create and manage ringtones in iTunes.

tt2

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Answer 8

TroyDestin Author

Level 1

11 points

Oct 9, 2018 3:53 PM in response to turingtest2

yes. I recorder the audio on the computer; Imported into iTunes; converted it to AAC; Changed it to m4r. i put it into the Tone folder (where it stays grey).

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