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Exchange account disappears in Mail after install of Mojave

When I installed Mojave last week my Exchange (Office 365) email account stopped working in the Mail app. Unable to rectify the situation, I deleted the account and then readded it. Seemed like a reasonable solution.


When I re-add, it accepts my user name and password, and loads in the account and beings to download my emails. For 30 seconds. And then the account just disappears. Like I never even added it. I have tried to add it through every possible method I know how, and in each and every one of them, it starts to download, loads in my inbox and folders, and 30 seconds later, disappears. I had deleted and re-added my gmail, with no problems, and my Exchange account will load through the outlook app (ugh), but not through the Mail app (my preferred program of choice).


Not sure how to fix it, or if it's just a bug in Mojave. I've seen on reddit that I'm not the only one with this problem - just curious if anyone has found a solution.


(And for the record, problem exists on my iMac and MacBook, but not my husbands MacBook, which he had not upgraded to Mojave. So pretty sure Mojave is the problem here).

MacBook (Retina,12-inch,2017), macOS Mojave (10.14)

Posted on Oct 8, 2018 9:27 PM

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Posted on Nov 7, 2018 9:09 PM

There is a workaround that has worked for me until they actually fix the issue. Go into your iCloud account and uncheck Keychain. Not sure what the link is between Keychain and this issue but turning it off has allowed my Exchange account to stay active.

39 replies

Feb 7, 2019 9:42 PM in response to lysmekah

I had this problem too on Mojave and finally managed to fix it. Like others the Exchange account would mysteriously auto-delete after a few minutes of being created. This only happened when iCloud Keychain syncing was ON AND Contacts syncing with Exchange was on.


I tried lots and lots and lots of things - all the above - and others like trashing half my Library folder! Tore my hair out. This is what finally seemed to work:


0) turned Keychain syncing off on the Mac in question


1) deleted/reset my login keychain and all files in Library/Keychain 


2) deleted everything I could in my System Keychain (except for airport passwords). 


3) deleted every 'certificate' I could in my System Keychain on all my Macs.


I think it might have been the last thing that did it, but when I turned keychain syncing back on, the problem went away,


My conclusion was I had some sort of poisonous certificate in my keychain.


Phew!

Feb 22, 2019 12:01 PM in response to bryonymax29

I have been told by my employer IT department that "Apple has indicated that this should be fixed in Mojave version 10.14.4.

Since this is currently only in Beta we have not been able to test it yet. 

Apple has not set a release date for that update at this time, but it looks to be soon"


With that being said, guesses on when 10.14.4 will move from beta to production? Or better yet, does anyone currently have the beta downloaded and use an exchange account with no issue?

Exchange account disappears in Mail after install of Mojave

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