Exchange account disappears in Mail after install of Mojave

When I installed Mojave last week my Exchange (Office 365) email account stopped working in the Mail app. Unable to rectify the situation, I deleted the account and then readded it. Seemed like a reasonable solution.


When I re-add, it accepts my user name and password, and loads in the account and beings to download my emails. For 30 seconds. And then the account just disappears. Like I never even added it. I have tried to add it through every possible method I know how, and in each and every one of them, it starts to download, loads in my inbox and folders, and 30 seconds later, disappears. I had deleted and re-added my gmail, with no problems, and my Exchange account will load through the outlook app (ugh), but not through the Mail app (my preferred program of choice).


Not sure how to fix it, or if it's just a bug in Mojave. I've seen on reddit that I'm not the only one with this problem - just curious if anyone has found a solution.


(And for the record, problem exists on my iMac and MacBook, but not my husbands MacBook, which he had not upgraded to Mojave. So pretty sure Mojave is the problem here).

MacBook (Retina,12-inch,2017), macOS Mojave (10.14)

Posted on Oct 8, 2018 9:27 PM

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Posted on Dec 7, 2018 11:32 AM

For me, this issue seems to be resolved with macOS 10.14.2. I had the problem with 10.14.1, and did the workaround of disabling iCloud Keychain, which allowed the exchange account to stay. I tried reenabling iCloud Keychain with 10.14.1, but that would cause the Exchange account to disappear. After updating to 10.14.2, I once again enabled iCloud Keychain, and the Exchange account is still alive, 18 hours later.

39 replies

Jan 15, 2019 10:57 AM in response to Kevin Horton3

I am on 10.14.2 and I am having this issue right now. It is exactly as everyone stated. It was stable until I removed my Office365 account from from one of my macs, i also have an iCloud account on my macs as well. But 10.14.2 hasn't solved it. I issue i am having is that it works for a short period of time, actually a little more specific as soon as i tried sending an outbound email, (Mac Mail app on my desktop) it remained in my outbox. When i checked the outbound server for my Outlook365 account had disappeared and then shortly thereafter the accounts uninstalled across all my desktop devices (not my mobile ones). I finally had to re-instal Outlook on my Desktop for now. IOS on iPhone 10 is working fine.

Oct 10, 2018 6:23 AM in response to lysmekah

Exactly the same problem here too. I have tried to re-add the exchange account, already ~12 times, but every time it just disappears from the list of accounts. One time, I deactivated calendar, reminders, contacts, etc, and just kept mail checked during the initial setup, which resulted in the account last for a couple of days, but then it disappeared again. Serious issue. I have started to use Outlook, since this is a serious interruption.

Jan 19, 2019 4:11 PM in response to johan.guzman79

Thanks, Johan. I just found a few more suggestions on MacRumors: https://forums.macrumors.com/threads/exchange-account-keeps-deleting.2143129/

My Exchange account has stayed visible and apparentlyh stable for a record 10 minutes after doing the following:

1) When setting up the account check only Mail and Calendar. Instructions for adding Contact synching later are detailed on the page

2) The method for disabling keychains described below turned up a couple of things that hadn't showed up before when I just typed "outlook" or "exchange" in the search window. What came up didn't match the result in bold below, but I deleted it anyhow, and so far so good:

  • Open Keychain Access (spotlight search is fastest)
  • On the left-hand side, chose All Items
  • In the Keychain Access search bar in the upper right, search for exchange
  • In the results below, select all items that have com.apple.account.Exchange.oath-### and Delete them
  • Quit Keychain Access and go Preferences --> Internet Accounts and re-add the Exchange accounts

Fingers crossed!

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Exchange account disappears in Mail after install of Mojave

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