Apple Care Scam - How to respond?

Question

Level 1

9 points

Apple Care Scam - How to respond?

Hi everyone. I just had this pop up appear on Safari. I’m convinced it’s a scam so closed the page and deleted my history.

But is there anything else I need to do? I just want to be sure it’s just a pop up and hasn’t installed anything on my Mac? I didn’t click anything that suggested it had. But slightly paranoid.

Thank you in advance!

Posted on Oct 9, 2018 9:20 AM

Reply

Answer 1

Best reply

Klaus1

Level 9

52,779 points

Oct 9, 2018 1:18 PM in response to TheGrayster

Yes, it's a scam.

Close and reopen Safari.

Learn how to identify and avoid fraudulent "phishing" email, fake ‘virus alerts’ and other scams:

https://support.apple.com/en-us/ht204759

How to report phishing emails to Apple:

These email addresses are monitored by Apple, but you might not receive a reply to your report.

If you receive what you believe to be a phishing email that's designed to look like it’s from Apple, please send it to reportphishing@apple.com.
To report spam or other suspicious emails that you receive in your iCloud.com, me.com, or mac.com Inbox, please send them to abuse@icloud.com.
To report spam or other suspicious messages that you receive through iMessage, tap Report Junk under the message, or take a screenshot on your iPhone, iPad, iPod touch, or Mac and send it to imessage.spam@apple.com.
If you receive a suspicious message about your purchase activity in the iTunes Store, App Store, or iBooks Store, contact iTunes Support.

Reply

Answer 2

Eric Root

Level 10

684,147 points

Oct 9, 2018 1:18 PM in response to TheGrayster

It can't install anything on your computer just by being a popup. You would have to click on something to initiate a download. You should be fine.

Reply

Apple Care Scam - How to respond?

Similar questions