I can’t Update Apple ID Settings as it prompts me with my old e-mailadress

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Level 1

8 points

I can’t Update Apple ID Settings as it prompts me with my old e-mailadress

So a few months back I changed my Apple ID adress as I no longer use my old e-mailadress. I signed out on all my iDevices and logged back in with my new e-mailadress.

Now since iOS12, I am suddenly prompted in Settings to Update Apple ID Settings. When I click this, the Apple ID is already filled in and uneditable. My current password doesn’t work and signing out and back in does not work.

I have no problems with services though (like iCloud or updating apps) but it keeps prompting me to Update Apple ID Settings.

Any help would be appreciated.

MacBook, OS X Yosemite (10.10.3), null

Posted on Oct 9, 2018 9:23 AM

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Answer 1

Best reply

Eric Root

Level 10

684,039 points

Oct 9, 2018 9:44 AM in response to Apoch8000

Someone posted they had talked to Apple Support about this and they were told it is a known bug that Apple is working to repair. I read there is an IOS 12 update. You might check Settings/General/Software update to see if there is an update.

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Answer 2

Apoch8000 Author

Level 1

8 points

Oct 9, 2018 9:43 AM in response to Eric Root

Thanks for your reply. I am at the latest version of iOS12 and still have the same issue. Could you direct me to the post you mentioned, as I couldn't find anything about this when searching. Thanks!

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Answer 3

Eric Root

Level 10

684,039 points

Oct 9, 2018 9:46 AM in response to Apoch8000

You are welcome. I read it a couple of days ago, so I don't remember the exact discussion it was in.

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I can’t Update Apple ID Settings as it prompts me with my old e-mailadress

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