HomeKit not working
when I try to turn off my philips hue lights most of the time it does not work
If I try it in the Phillips hue app it works fine
User profile for user:
sterling r
User level:
Community Specialist
Greetings matthewfrombathgate,
Thanks for visiting the Apple Support Communities! I understand the lights you have as an accessory with the Home app aren't turning off as expected.
I suggest to reset the lights if there's a reset option, remove the lights from the Home app, add them back to the Home app and then test the behavior. You can see those steps from the following guide: Set up and use the Home app
Let me know how it goes from here.
Kind regards.
Thanks for visiting the Apple Support Communities! I understand the lights you have as an accessory with the Home app aren't turning off as expected.
I suggest to reset the lights if there's a reset option, remove the lights from the Home app, add them back to the Home app and then test the behavior. You can see those steps from the following guide: Set up and use the Home app
Delete your home or remove accessories
To remove an accessory from the Home app:
- On your iOS device: Press and hold an accessory, tap Settings, then scroll to the bottom and tap Remove Accessory.
- On your Mac: Double-click an accessory, click Settings, then scroll down and click Remove Accessory.
If you remove your home from the Home app, all of its data, like accessories, scenes, automations, and people you’ve invited to control your home, will be deleted. You’ll also need to reset each of your accessories before you can set them up again. To reset your accessory, look for a button on the accessory, check its manual, or contact the manufacturer.
Let me know how it goes from here.
Kind regards.