mojave photos app photo burst problem

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Level 1

9 points

mojave photos app photo burst problem

Hello,

i'm pretty sure that the new MacOS Mojave Photos app doesn't recognize photo burst correctly (those one made before iOS 12). In fact, if i try to do an import, the app doesn't show bursts (made before iOS 12) as bursts but like standalone photos. Bursts made with iOS 12 are working fine as they should.

After import i can see bursts as "grouped" in library, and it's ok, but i can't select the main foto from the burst and seems it's showed as normal photo.

In the multimedia type album, if i select photo burst, it show only the newest bursts (iOS 12).

In the end, because the import goes in error and doesn't delete from phone correctly the bursts, if you do another import of the same burst (intended as you select the bunch of photos that compose the burst), you get error "duplicate bursts are not supported" for each photo. In my opinion, the existence of this error is very stupid... why i can't have a duplicate burst?

I'm the only one with this problem?

MacBook Pro (15-inch, Late 2016), macOS Mojave (10.14), with iPhone 6s Plus with iOS 12.0.1

Posted on Oct 10, 2018 4:58 AM

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Answer 1

Best reply

Old Toad

Level 10

207,493 points

Oct 22, 2018 2:40 AM in response to jump46

I'm able to see and work with all burst photos that I've taken.

Download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.

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Answer 2

Old Toad

Level 10

207,493 points

Oct 10, 2018 11:23 AM in response to jump46

I think Etrecheck is useless in this situation and, in fact, scan revealed no issues and no useful

Have you read other reports and know what we're looking for? Quit often the report shows us bad choices made by the user which contribute to the problem.

You don't have to buy the app if you don't want to. I used the free version for a long time before I decided to support the developer and purchase a license. It saves us considerable time in obtaining the information we need to help evaluate the situation.

Post the full report in your reply and let us look at it:

Just took another burst and it transferred to my Photos library via My Photo Str3eam and I'm able to work with it as well as all of the earlier burst Photos.

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Answer 3

jump46 Author

Level 1

9 points

Oct 10, 2018 11:14 AM in response to Old Toad

Thank you for feedback.

I think Etrecheck is useless in this situation and, in fact, scan revealed no issues and no useful information (it's only usefull to grab 22.99$... is this post an adv? 🤔).

I guess Apple changed the method used to group bursts in iOS 12 and OS Mojave, but forgot to keep the old one in Photos app... so only an update can help.
I wait for someone else with the same problem (i think an import is needed to show up the bug).

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Answer 4

jump46 Author

Level 1

9 points

Oct 10, 2018 11:46 AM in response to Old Toad

I'm just kidding about adv 😉

Below the report. I'm also thinking to a database corruption during a crash...

With new bursts all work fine me too!

EtreCheck version: 5.0.5 (5A016)

Report generated: 2018-10-10 20:23:17

Download EtreCheck from https://etrecheck.com

Runtime: 1:56

Performance: Excellent

Problem: Other problem

Description:

Photos burst problem

Major Issues: None

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Small backup drive - Time Machine backup drive is too small.

Clean up - There are orphan files that could be removed.

Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.

Hardware Information:

MacBook Pro (15-inch, 2016)

MacBook Pro Model: MacBookPro13,3

1 2,7 GHz Intel Core i7 (i7-6820HQ) CPU: 4-core

16 GB RAM - Not upgradeable

BANK 0/DIMM0 - 8 GB LPDDR3 2133 ok

BANK 1/DIMM0 - 8 GB LPDDR3 2133 ok

Battery: Health = Normal - Cycle count = 113

Video Information:

Intel HD Graphics 530 - VRAM: 1536 MB

Color LCD 3360 x 2100

AMD Radeon Pro 455 - VRAM: 2048 MB

Drives:

disk0 - APPLE SSD SM0512L 500.28 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 [APFS Container] 499.96 GB

disk1 [APFS Virtual drive] 499.96 GB (Shared by 4 volumes)

disk1s1 - Macintosh HD (APFS) (Shared - 342.26 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 46 MB used)

disk1s3 - Recovery (APFS) [Recovery] (Shared - 512 MB used)

disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)

Mounted Volumes:

disk1s1 - Macintosh HD 499.96 GB (154.83 GB free)

APFS

Mount point: /

disk1s3 - Recovery [Recovery] 499.96 GB (154.83 GB free)

APFS

Mount point: /Volumes/Recovery

disk1s4 - VM [APFS VM] (Shared - 2.15 GB used)

APFS

Mount point: /private/var/vm

Network:

Interface usbmodem1440: MT65xx Preloader

Interface lpss-serial1: LPSS Serial Adapter (1)

Interface lpss-serial2: LPSS Serial Adapter (2)

Interface en9: AX88x72A

Interface en7: USB 10/100/1000 LAN

Interface en10: iPad

Interface en8: iPhone

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

Interface en6: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 2.65 GB available

System Software:

macOS Mojave 10.14 (18A391)

Time since boot: About 9 hours

Configuration Files:

/etc/hosts - Count: 1

Security:

System	Status
Gatekeeper	Enabled
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool .plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool