iPad voice/video sync issues

Thank you for trying those steps, Jp3eagles. It's appreciated. I'd like for you to test your iPad after you set it up as a new iPad.

How to back up your iPhone, iPad, and iPod touch -- Again, please be sure to have a fresh backup to keep your personal information safe.

Restore your iPhone, iPad, or iPod to factory settings -- Instead of restoring your backup to your iPad, this time set it up as a new iPad and test the issue. If you were using an application to view the videos, feel free to download the app. If everything is working as expected, perform the steps again, but this time set up your iPad using the latest backup you made. Test once again.

Let me know how your iPad responds when you have the chance.

Cheers!

Greetings, Jp3eagles.

I see that you like to watch videos on your iPad, and also keep it connected to power. The problem is, when it's connected to charge, the sound and the picture are out of sync. I'm happy to help.

Restart your iPhone, iPad, or iPod touch -- Restart your iPad. Once it's returned to the Home screen, test the issue.

How to back up your iPhone, iPad, and iPod touch -- If restarting your iPad didn't resolve the issue, please be sure to have a fresh backup to keep your personal information safe. In order to back up your Health data, the backup needs to be encrypted. iCloud does this automatically, but iTunes doesn't. If you'd like to use iTunes to back up your iPhone, refer to this article: About encrypted backups in iTunes

If you can't update or restore your iPhone, iPad, or iPod touch -- Even though the title of the article isn't specific to your issue, the section titled "Put your device in recovery mode and set it up again" will walk you through all the steps to reinstall the iOS software on your device. Test the issue once again.

Let me know how that goes, and take care!

Thank you once again for getting back to us and trying those steps, Jp3eagles. Since the issue persists, it's time to contact Apple Support.

Apple - Support - Product Selection -- After selecting this link, choose Apps & Features > App doesn't work as expected, then choose the Chat or Phone option to contact an Advisor.

Regards!