App won’t transfer onto new phone

DWA2018 wrote:

i recently upgraded from an SE to an 8 and when I transferred over my data the ivault photo app wouldn’t transfer over as it wasn’t available in the App Store anymore, has anybody had the same issue with this app or something similar that knows how to get it back on to my new phone, the picture of the app is there along with the download sign but it won’t do anything.

I believe that app has been discontinued b/c the app developer didn't update to 64 bit to be compatible with ios 10 or higher.

What version IOS where you on for the SE?

Is it a 32-bit app? If so you could temporarily install iTunes 12.6.5.3 (get it from Deploy apps in a business environment with iTunes - Apple Support), create a new blank library into which to transfer purchases to recover it, then switch back to your regular library. However that still leaves you with the problem that 32-bit apps won't run on iOS 11 or later, so that doesn't really help after all. 😐

tt2

DWA2018 wrote:

I can’t be sure but it was up to date before I got my new phone and I’ve only had the new phone for a month. I contacted the apple online help and they advised trying a manual sync of it which I have on an old laptop but it keeps asking me to update the iTunes version which is on this but if I do I’m not sure if it would wipe the app altogether from it. They then advised about trying to contact the developer direct but I can’t find the details anywhere, I’m separate to get this back so any info would be appreciated.

Sorry you won't be able to use that app on your new phone. I remember when ios 10 came out there was a bunch of threads in regards to that app.

You'll need to find a way to export those pictures off your SE.

DWA2018 wrote:

Thanks for this, unfortunately I don’t have the phone anymore however I do have another SE, do you think I could possibly try and transfer the app on to this from the laptop or has it all gone?

If the other phone is on ios 10 then you won't be able to get/use that app.

DWA2018 wrote:

Sorry last question, if there was magically an I phone out there with iOS 10 or earlier on it would in theory would this work?

Maybe, I can't say for sure. You can do a google search or search within these thread "ivault photo app" and see what others have tried to recover their data.

You would need to have a local copy of the app stored on your computer, linked to your Apple ID, and the backup which included the data that you want to restore. If you don't have a locally stored copy of the app then you're out of luck.

tt2

If the app isn't on the device where the data used to be, then the associated data won't be there unless it lives in the cloud. If it is in the cloud then surely you would see it in your iPad. iTunes keeps a single rolling backup for each device unless you take steps to archive it. I'd be surprised if you have the missing data captured in a backup anywhere. I strongly suspect this is a lost cause. 😐

tt2