Can't update exchange password on iOS12

Hi all...so this is rediculous. My company forces me to change my Exchange/Outlook password every 3 months for security reasons. Usually, I log into the company portal website, change my password, then go to my phone and change to the new password in the Mail/Exchange account settings so it can verify.


Well, now in iOS12 there is NO password field in Account settings OR the new Apps and Passwords settings. I have no way to change to the new password. Keychain doesn't have it...no warning banner near my unsent email messages...no prompt for a new password. Ugh. Googling says I have to delete the account and set it up again as a new account.


You have to be kidding me. Really? When did this all change?


Thanks.


Derrick

iMac (27-inch, Late 2013), OS X Yosemite (10.10.5)

Posted on Oct 11, 2018 10:07 AM

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Posted on Jan 8, 2019 10:40 AM

So check this out...the only way to get to this screen again in iOS12 is to DELETE your account, and then set it up as new a NEW exchange account. Only then will you get Server, Domain, Username, and yes, a Password field. Once the account is active, all that info is hidden from you. Take a look...the screen you showed me (which I've known for years) finally showed up when setting up as a new account...




[Image Edited by Host to Remove Personal Information]

23 replies
Question marked as Top-ranking reply

Jan 8, 2019 10:40 AM in response to maguyver

So check this out...the only way to get to this screen again in iOS12 is to DELETE your account, and then set it up as new a NEW exchange account. Only then will you get Server, Domain, Username, and yes, a Password field. Once the account is active, all that info is hidden from you. Take a look...the screen you showed me (which I've known for years) finally showed up when setting up as a new account...




[Image Edited by Host to Remove Personal Information]

Dec 3, 2018 9:36 AM in response to DerrickO

I have 2 exchange accounts on iOS 12.1. For both of them I go to Settings/Passwords & Accounts. I then tap on the account name, then Account at the top. I then see the screen with email, server, domain, username, password, Description and Advanced Settings. I suspect a security setting in the company-supplied device management profile is suppressing that information on your phone. If that's the case then discuss it with your IT department, who may have done this deliberately to prevent changes to it or by accident. You can still delete the account and add it back. As it's an exchange account it will sync with the server automatically.

Mar 13, 2019 3:13 AM in response to DerrickO

As the IT guy here I found this problem for the first time today. Some testing learned me that this is a thing between Single Sing On and the mail account.

When you manualy create an Exchange account on your phone (fill in the server name etc. yourself) you keep the option to change it afterwards.

If you choose the option "Log IN" when creating a new Exchange account we have log in on our ADFS server in the proces. THEN the option to change your password afterwards is gone in the account on your phone or pad. You have to wait for an pop-up (pushes from a server I think) that asks you to fill in your new password. Or remove and add the account of course...

Jan 8, 2019 10:41 AM in response to KiltedTim

Nope... the screen before has no password field anymore. Used to, but iOS12 got rid of it, or my new phone is wonky. Take a look... below is one page back from Advanced settings. VERY DIFFERENT from how it used to look. And no password field.


and let's go to the screen before that... No password here either. Some Googling says iOS 12 decided we don't need it, and I had to delete my account and start a new one so it would ask for my new password. Not cool.


[Image Edited by Host to Remove Personal Information]



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Can't update exchange password on iOS12

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