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DerrickO Author

Level 1

22 points

Can't update exchange password on iOS12

Hi all...so this is rediculous. My company forces me to change my Exchange/Outlook password every 3 months for security reasons. Usually, I log into the company portal website, change my password, then go to my phone and change to the new password in the Mail/Exchange account settings so it can verify.

Well, now in iOS12 there is NO password field in Account settings OR the new Apps and Passwords settings. I have no way to change to the new password. Keychain doesn't have it...no warning banner near my unsent email messages...no prompt for a new password. Ugh. Googling says I have to delete the account and set it up again as a new account.

You have to be kidding me. Really? When did this all change?

Thanks.

Derrick

iMac (27-inch, Late 2013), OS X Yosemite (10.10.5)

Posted on Oct 11, 2018 10:07 AM

Top-ranking reply

DerrickO Author

Level 1

22 points

Posted on Jan 8, 2019 10:41 AM

Nope... the screen before has no password field anymore. Used to, but iOS12 got rid of it, or my new phone is wonky. Take a look... below is one page back from Advanced settings. VERY DIFFERENT from how it used to look. And no password field.

and let's go to the screen before that... No password here either. Some Googling says iOS 12 decided we don't need it, and I had to delete my account and start a new one so it would ask for my new password. Not cool.

[Image Edited by Host to Remove Personal Information]

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23 replies

DerrickO Author

Level 1

22 points

Oct 11, 2018 11:33 AM in response to KiltedTim

That's the thing...the password field isn't there. Had been there for years, but either iOS12 got rid of it, or my brand new iPhone 8 is wack.

maguyver

Level 1

4 points

Oct 11, 2018 10:54 PM in response to DerrickO

Dude, why you click into Advance Settings? Backwards once and here you go.

KiltedTim

Level 10

204,958 points

Oct 12, 2018 5:05 AM in response to DerrickO

You went a page too far. Back up one.

Oct 31, 2018 6:48 AM in response to Jon Baumgartner

I am seeing the same issue with employees' iphones. The password field is no longer in the email account settings. The only way is to delete the account and re add it which is a pain.

MulderNL

Level 1

4 points

Mar 13, 2019 4:03 AM in response to MulderNL

Extra info: I changed my password on the windows PC. Both my iphone as my Samsung S8 changed the new password in the Exchange settings all by themselves... WTF.

lolah18

Level 1

0 points

May 15, 2019 3:54 PM in response to MulderNL

Could you be so kind and give me a hint how to change it on windows PC??Thanks!

MulderNL

Level 1

4 points

May 16, 2019 1:52 AM in response to lolah18

I was changing my MS domain password on the PC (CTR-ALT-DEL-> change password) After a few hours my apple came with a pop-up after all, to correct the password if i'[m recalling it right.

May 20, 2019 10:54 AM in response to DerrickO

I had this problem. Turned off phone, then turned it back on. Was prompted for the new password without having to delete account.

Can't update exchange password on iOS12