Exchange not prompting for password after reset.

Prior to the latest release of iOS, when a user changed their Active Directory password on a computer, they would then be prompted on their iPhone to update the password to their exchange mail account. Since iOS 12, users are not prompted to change the password, and have to do it manually in Passwords and Accounts.


Is anyone else experiencing this issue? I was unsuccessful explaining the issue to AppleCare support, so thought I should try here.

iPhone 8 Plus, iOS 12.0.1

Posted on Oct 11, 2018 12:16 PM

Reply
12 replies

Oct 15, 2018 2:08 AM in response to JustCalg

I got the same problem after upgrading to IOS 12

We got a large number of staff using exchange on their phones, and all of them have the same issue

The phone does not prompt for the new password, it just displays an error at the bottom of the screen "Cannot Get Mail, The connection to the server failed"

The only way to rectify the problem is to go into settings, select the exchange mail account and manually type in the password

Oct 26, 2018 12:02 PM in response to JustCalg

I've been seeing this issue as of iOS 12.


I have a couple users on iOS 11 still and they aren't having this problem.
When the user changes their active directory password, the phone never prompts them saying the password is wrong.

The phone proceeds to spam the mail server with log on requests and bad passwords while never prompting the user on their phone.


Quite annoying to have to clear 100s of alarms in our security system each day for brute force attacks.

Oct 31, 2018 4:54 AM in response to JustCalg

We have the same issue on iOS 12, 12.0.1, and 12.1. Very annoying to have to constantly remind our 50 or so iPhone user staff to manually enter their password under settings when they change their active directory password. It used to just prompt them to do so within a few hours for the past half decade+. I was hoping it would be fixed by 12.1 which was released yesterday, but no luck.

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Exchange not prompting for password after reset.

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