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Level 1

16 points

HEIC Issue

I returned from a holiday to Europe to find that some of my images were in the new HEIC format around 900 images. I have the latest Mojave and iPhone 8 iOS systems installed and went about my usual business of importing the images into Photos and then auto deleting them from the phone when complete.

Everything went as planed and the images and few videos look fine when viewed within the Photos app however I typically like to export some of my images from trips and add them to Lightroom so I just export the unaltered originals and then import to Lightroom

The issue I'm having is that the HEIC images when exported are corrupted. The show green pixel boxes either on the lower half or in some cases the side of the exported images.

I decided to try to convert the images to JPG and the result was the same except the pixel corruption shows up a purple instead of green. I have the images as proof and would be happy to send them along with screen shots if you like. I have posted a couple here.

I need to know what the issue is and the fix or that a fix is on the way ASAP.

Thanks

Above is the image in Photos

Above is the exported JPG

Above is a screenshot of the exported HEIC as this forum would not allow the actual .HEIC image to be added to this message.

Clearly there is an issue with HEIC.

iPhone 8, macOS Mojave (10.14), Latest iTunes and iPhone updates.

Posted on Oct 11, 2018 4:56 PM

Best reply

Digita1one Author

Level 1

16 points

Posted on Oct 12, 2018 6:15 PM

Here is your, imported into photos then, exported .HEIC on my computer. Bare in mind that I have a iMac with 32GB ram, 4GB graphic card, 1 TB hard drive and a 3.5 GHz intel i7. I thought it might be related to the APFS on hard drive but I have an SSD in my MacBook and I get the same results.

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57 replies

pfriedel

Level 1

15 points

Oct 31, 2018 2:07 PM in response to pfriedel

And the issue isn't apparent in a High Sierra virtual machine I just stood up, so it's something new to Mojave.

Oct 31, 2018 4:30 PM in response to pfriedel

Yeah and I’ve stated previously, it wasn’t until b3 or so when Mojave started having this issue.

Digita1one Author

Level 1

16 points

Nov 6, 2018 9:09 PM in response to cofod

Your welcome. Hope they get it fixed in a future update, assuming they have been following this thread.

Cheers.

Digita1one Author

Level 1

16 points

Nov 12, 2018 4:35 PM in response to jtnoonan90

Hey that's great. Thanks for the update and glad that this will be fixed soon.

Cheers.

P.S. Apple if you like to offer a reward for us finding this issue I'm sure we would all be very happy. ;-).

Nov 13, 2018 7:49 AM in response to léonie

No, the latest update does not fix the issue. Perhaps in 10.14.2, but the person I spoke to didn't commit to that. Fingers crossed!

léonie

Level 10

195,031 points

Nov 13, 2018 8:49 AM in response to jtnoonan90

Thank you. That is a pity.

Nov 13, 2018 12:17 PM in response to lec0rsaire

I reported this exact issue several weeks ago via the Apple Photos feedback page. Suggest you do the same?

Nov 13, 2018 12:30 PM in response to lec0rsaire

I have followed this thread as it is vital Apple repairs.

Nov 13, 2018 12:34 PM in response to jtnoonan90

This is fixed in 10.14.2.

Digita1one Author

Level 1

16 points

Nov 13, 2018 12:43 PM in response to lec0rsaire

Most welcome. Hopefully it gets fixed in 10.14.2 as airics900 has indicated below or above.

Dec 10, 2018 12:34 PM in response to Digita1one

Same issue here with iPhone Xs and iMac 27" with Mojave.

Very frustrating to realize this on my exports after exporting many images the other day.

Jan 11, 2019 11:11 AM in response to Digita1one

I have this same problem. If I airdrop them, or move them to dropbox they do that.

If I email them to myself, it converts them to jpg on sending, and they don't have the red lines.

HEIC Issue