IOS 12.0.1 Microphone Not Working

Hi,

I had the same problem with my Iphone 7 plus, when I updated the new OS 12.1. I called the apple support and it said there was a hardware failure on the microphone. I said it was very weird when both microns stopped working when I updated their new OS. Because my mom works as a technician, she called in to support, who only asked her hard-to-reset phone and then reset to factory settings. What she thinks is strange when she was clear that the phone worked before the update and wanted it to troubleshoot before she started installing it. Which is the way to do when troubleshooting problems that occur during upgrades.

When it did not work she called back and only then did a diagnostic test on the phone. According to that, the hardware problem with the microphone that the diagnosis had discovered already when the upgrade was done according to apple, is always a diagnostic test at these upgrades.

The strange thing is that the Iphone 7 has 2 microphones and what's the odds that both of the 2 microphones stop functioning at the same time ???

A micronphone will record audio in movie recording and one manages audio during phone calls.

Mom said it was a strange way to troubleshoot the problem with upgrades but they claimed it would only solve the problem with the phone.

How are they able to solve it when it's not even the troubleshooted phone before I restore it to factory settings, how are they going to get it already if it's their OS that caused the hardware failure when all the data is gone ????

I have a case with Apple Support. You others who have the same problem should require them to create the cases as it is clear in this link that their OS created a hardware failure on the phones?

It's horrible that they have only 1 year warranty on hardware, it should take more responsibility for errors that occur in connection with their updates. This is extremely bad advertising for them !! They should take more responsibility as this is an expensive product and they definitely do not take their climate responsibility and develop sustainable and quality products. Because the products do not even manage their own updates !!!!

I contact Apple support and they said it's a hardware problem so a reparation would be prefferable but a lot of people have this problem so I say it was a software problem(ios 12) and this problem caused a hardware problem and they say it was impossible --'

This same thing happened to me in July. I called Apple, did a number of things to try to fix it with people over the phone (my husbands since the whole problem is I can’t make phone calls). Drove an hour to the nearest Apple Store and was told that it was a known problem, it would cost $300 to replace the phone with another 7 and they were replacing for free five weeks earlier. My phone was at that point about 7 weeks out of warranty. This just made me angry. I don’t want to buy a new $800 phone every year, that’s ridiculous and wasteful. I have still not bought enough another iPhone, I use Bluetooth headphones and am still not ready to fork over nearly a grand for something the company won’t stand behind. Apple used to be so reliable! I still have my iPad I bought several years ago, it works great! My MacBook will last forever as well. **** if it weren’t for their purposeful iutdating through iOS (a whole other issue...) my first iPhone still works! So upset by this still and wish they’d stand by their products better as they did in the past. I am not buying a new iPhone anytime soon.

I have the same issue and it's really frustrating. Cannot seem to find any answers on this forum, either...

HELP!!

Same issue here with an iPhone 7. No calls, no FaceTime, no Siri, no WhatsApp calls. Sound works in my phone when I play music or use other apps then comms.

Update: I my case this is a HARDWARE issue.

Symptoms:

+ Long booting

+ Recorder does not work”no Audio device found”

+ No Microphone function in any application (talk, Video,...)

+ Siri does not work as well

I have contacted a couple of repair shops: They all know this issue and the solution. Some have permanently sitting 30 phones in their shop for repair so this is very common!

I found a provider that will do the re-Soldering of the audio chip for about 80€ - I have send the phone yesterday to him.

If you are not sure about your device google “IPhone 7 Audio chip problem” on YouTube or Ebay and you even find detailed hardware repair videos (+all symptoms), parts and repair shops!!

Good luck!!

Mine is iphone 7

I have 7 plus and same issue

I’m having the same issue after the update

Looks like hardware issue with iPhone 7 chip that needs repair. but why this occurred after iOS 12 update ???

http://www.shudhtech.com/2018/10/ios-12-iphone-7-microphone-not-working.html

This is likely what was going to happen just as I speculated. I appreciate the apple reps that don't mind telling the truth because it's one in a million.

Same thing happened here

Reas this article yet? Additional proof that you may want to think twice before believing everything an Apple genius specialist tells you

https://m.youtube.com/watch?feature=youtu.be&v=o2_SZ4tfLns