IOS 12.0.1 Microphone Not Working

After I upgraded my iPhone SE from 11.4.1 to 12.0.1, Siri no longer works, dictation only works via bluetooth or headset with mic, and front video will record but only records sound if connected to headset with mic. I find it hard to believe that this is a hardware issue with the front mic. All worked well before upgrading. I have tried a boatload of things, and chatted with Apple for 55 minutes. They recommended bringing my phone in. Anyone else have this issue? Any fixes?

I have made some progress on the phone with apple support; they’ve told me that with the installation of iOS 12 there was a hardware stress test done on the phone, to see if the hardware is capable of dealing with certain new software. In my case his has caused the microphone to first go bad and eventually fail (in space of 1 week) Apple support argues that the microphone was about to break down anyway, and the stress test accelerated this process. My phone was 3 weeks out of warranty when this all happened. I am now in the process of getting this repaired by apple, but will have to see if they are willing to do so at no costs.

Other issues since upgrade:

Loudspeakers also affected, but only during a phone call or FT/WhatsApp call and not working in GarageBand strange enough.. the speakers are working for music and other sounds.

Health app is not recording correctly

Battery discharges abnormally quick

Flaky Bluetooth conne

I have this same issue where my mic stopped working completely for my iPhone 7 coincidentally after the ios 12 update. I tried all the troubleshooting tips that I could find online but was not successful. I also set up an Apple genius appointment and they were very unhelpful as well since they told me the same thing as they told others, that it could not be fixed, it's a hardware issue and it cannot be replaced because there was no warranty. After reviewing many different websites which confirm the same issues that many other Apple users are experiencing and from even reviewing the thread below, here is what I really think is going on:

1) it's either an ios 12 software bug issue

2)or it was an iPhone 7 mic defect issue to begin with which is what is causing it to be a 'hardware' issue (THIS IS THE ONLY REASONABLE EXPLANATION SINCE LIKE MANY OF US, OUR PHONES WERE COMPLETELY FINE UNTIL THE UPDATE HAPPENED)

3)regardless of what the real issue is, it's not fixable, Apple already knows that and because of the reasons #1 and #2, Apple doesn't want to admit that it's their fault knowing that it will lead to them losing more money having to do a iphone 7 recall just like with the battery replacement issue that happened before too

4)if not the above, then the only other thing to assume is that this might be Apple's way of saying 'this is what you get when you don't upgrade to the Apple Protection plan when you buy a new iPhone' and 'you have an old iPhone so it's time to upgrade so we can make more money off you'

5)I really hope #4 is not the reason for all of this since I've been a dedicated iPhone fan from day 1 but it's really strange that Apple had the nerve to accuse this of being a hardware issue, meaning it was our fault for the mic not working when it clearly wasn't our fault. How could there be so many customers that have this issue where there was phone was working normally up until the ios12 update? it's not like we had a choice to ignore doing the ios 12 update due to the numerous popups we get advising that we need to update and if we don't, our iPhone won't function properly moving forward.

6)I seriously don't get why Apple won't admit this is their fault but either way, I think if everyone else is having this issue, they should comment, share or post on this thread too so Apple can see how many others are being wrongfully affected by this and also, this needs to be further escalated to the management team of Apple Support. It isn't fair that Apple's current status on this is that it's the customer's fault for being a hardware issue and that not all of us are entitled to a free repair or replacement. The more customers that voice their opinion with this, then the more Apple will eventually listen.. hopefully...

I have the same problem.

I just went to the Apple Store Market Saint-Germain, I'm told that the problem is known on Iphone 7 and that I must change my Iphone. So far so good, however, it is announced that as my warranty is expired I will have to pay € 339 to have a new Iphone.

It should be noted that no thorough diagnosis of the Iphone has been made by the "specialist", simply a visual observation of the problem.

I have not validated this solution since I am not responsible for this problem, Apple does not guarantee the backward compatibility of its versions on the old models of Iphone, it is not the consumer to suffer from them. consequences.

Same here, iPhone 7 is definitely not detecting the built-in microphone. Works ok on AirPods. Seems to be a problem with 12.0.1. Below is a test using Voice Recorder...

https://support.apple.com/en-us/HT203792

Same issue on my end... When I reached out to Apple Support and referenced the issue and the discussion forum with other folks having the same issue, they replied with this:

So unfortunately, either have the phone repaired for $319 USD or buy a new phone. Absolutely ridiculous and frustrating.

Me too.. For some reason when I call people I can not talk and I also can’t hear what the other person is saying. Also when I plug in headphones it doesn’t detect it. When I open up siri it just doesn’t even let me try to speak it flat out just doesn’t work. When i record videos the video will be muted. When i try to send the video to othrr phone, it was actually doesn't have sound. I have tried to reset all setting, restore iphone and power off for 30secs. It all came back normal.. but just for a while. Now it started again. Does anyone know how to fix this?

I have a 7 plus, have you found any solution? My microphone stopped working after the update. When I go to test the mic in voice memos, it says “no audio device found” this is really irritating. My phone was fine before the update

Same problem here as described by the comments above. The only way I can call someone where they can hear me is going into the car and using the Bluetooth in the car. Have an appointment in 4 days to hopefully fix this. This all happened to me after doing the update about a week ago.

I was told that I needed to buy a new phone as well because of this problem with iOS 12.0.1 causing the mic to stop working on my iPhone 7 Plus. They did give me some credit for my iPhone 7 Plus, but not nearly enough to cover the cost of a new phone. I still don’t think it is fair as the genius that helped me even stated that this problem is only happening to the 7 and 7 Plus phones and he also admitted that he does NOT agree on Apples claim. He agreed with me to go with an 8 Plus as this could happen again if I was to buy another 7 Plus. He also shared with me when iOS 11 came out the iPhone 7 and 7 Plus had similar issues and Apple did fix those.... Wonder why not now????

Do you not have insurance through your carrier ? I was told the same, all the 7 and 7 plus phones had the same issue. My husbands phone everything went out speakers mics and they did a full replacement no charge after 11 update. My 7 plus mic went out after 12.01.1 update, I took it in, they told me that it was indeed an issue through Apple and they sent it off to be repaired if possible. However they couldn’t repair so Apple did a full replacement. I am hoping that it does not become an issue again. I have already done the update again and no issue so far.

I have this same issue where my mic stopped working completely for my iPhone 7 coincidentally after the ios 12 update. I tried all the troubleshooting tips that I could find online but was not successful. I also set up an Apple genius appointment and they were very unhelpful as well since they told me the same thing as they told others, that it could not be fixed, it's a hardware issue and it cannot be replaced because there was no warranty. After reviewing many different websites which confirm the same issues that many other Apple users are experiencing and from even reviewing the thread below, here is what I really think is going on:

1) it's either an ios 12 software bug issue

2)or it was an iPhone 7 mic defect issue to begin with which is what is causing it to be a 'hardware' issue (THIS IS THE ONLY REASONABLE EXPLANATION SINCE LIKE MANY OF US, OUR PHONES WERE COMPLETELY FINE UNTIL THE UPDATE HAPPENED)

3)regardless of what the real issue is, it's not fixable, Apple already knows that and because of the reasons #1 and #2, Apple doesn't want to admit that it's their fault knowing that it will lead to them losing more money having to do a iphone 7 recall just like with the battery replacement issue that happened before too

4)if not the above, then the only other thing to assume is that this might be Apple's way of saying 'this is what you get when you don't upgrade to the Apple Protection plan when you buy a new iPhone' and 'you have an old iPhone so it's time to upgrade so we can make more money off you'

5)I really hope #4 is not the reason for all of this since I've been a dedicated iPhone fan from day 1 but it's really strange that Apple had the nerve to accuse this of being a hardware issue, meaning it was our fault for the mic not working when it clearly wasn't our fault. How could there be so many customers that have this issue where there was phone was working normally up until the ios12 update? it's not like we had a choice to ignore doing the ios 12 update due to the numerous popups we get advising that we need to update and if we don't, our iPhone won't function properly moving forward.

6)I seriously don't get why Apple won't admit this is their fault but either way, I think if everyone else is having this issue, they should comment, share or post on this thread too so Apple can see how many others are being wrongfully affected by this and also, this needs to be further escalated to the management team of Apple Support. It isn't fair that Apple's current status on this is that it's the customer's fault for being a hardware issue and that not all of us are entitled to a free repair or replacement. The more customers that voice their opinion with this, then the more Apple will eventually listen.. hopefully...

I have have had a conversation with a "level 2" support person for 10 days, all was going into the right direction; he admitted that iOS12 does a "stress test" on the hardware to see if it is fit for future purpose and that this stress test "can occasionally break the microphone module" but that it was due to fail anyway if that happened.

In my case it was not only the mic playing up though.. I have had multiple issues with the health app not registering runs and walks (the gyroscopic module?) and even having troubles with iCloud; I have been unable to use iMessages since, even with the help of this support person and various resets, factory resets etc.

The most troublesome I find their conclusion that this "is not Apples fault because I have a cracked screen" and therefor the phone has had impact damage and that also could have caused the mic to give up - this is a crack of ca. 10mm at the bottom corner that has been there for 3 years and never caused any trouble. Now it is a reason to shift responsibility for a problem that is obviously bigger than my cracked screen. As if I don't know what is going on in the world and especially with the combination of the iPhone 7 (and 7+) and iOs 12.

I have had this phone under extended warranty from my provider (EE) for three years, and all this happened three (3!) weeks after my warranty ended. Thank you Apple/EE, I have been an Apple user since September 1998, when I got my first iMac and have been using Apple products in personal/family life and at my companies ever since. I literally spent well over £60k on Apple products in the last 20 years, and have never been disappointed with their customer service, up till now.

That Apple is willing to let something so futile and easy to repair (total bill to Apple for repair £100??) destroy two decades of goodwill and reputation is just utterly stupid in my view.

I will continue to stride for a fair treatment of this issue and will definitely cease to buy Apple products until I have had the customer service that has been so emblematic for this company.

QUOTE FROM https://www.idownloadblog.com/2018/05/04/iphone-7-microphone-issue/

"Apple has ostensibly acknowledged a microphone issue with certain iPhone 7 models. The company says that some iPhone 7 and iPhone 7 Plus units out there may experience issues with the built-in microphone. The problem appears to manifest itself on a limited number of devices after updating to iOS 11.3 or later. Apple distributed an internal document to its authorized service providers this week, a copy of which was obtained by MacRumors. The document states that these affected phones may exhibit a grayed-out speaker button during phone calls, preventing the user from being heard during phone calls or FaceTime video chats. Other symptoms may include lack of audio during playback of videos or voice memos recorded on an affected device. Apple’s support document which provides information about the microphones in iPhones, iPads and iPods makes no mention of this issue. From the MacRumors report: Apple Authorized Service Providers have been instructed to first ask customers to disconnect or power off any Bluetooth headsets or other audio accessories connected to their iPhone to see if that alleviates the problem. If the speaker button remains grayed out during a call, the service providers have been instructed to run audio diagnostics. Affected devices will display a ‘device could not detect dock’ or ‘accessory not supported’ alert in the diagnostic pane, in which case the service provider can initiate a repair for the iPhone. It’s not exactly clear if the iOS 11.3 could somehow be causing a hardware defect on these phones or if maybe this is a software-based issue that could be fixed with a future update. Be that as it may, out-out-warranty devices may be able to receive a repair or replacement for free, but that’s something a technician will determine on a case by case basis. This affects a limited number of iPhone 7/Plus models with iOS 11.3 or later".