Trouble Getting My iPhone Carrier Unlocked

So I recently bought an iPhone 6s off of eBay which was advertised as unlocked. After receiving the phone and trying to use my Verizon SIM, it said that "The SIM that you currently have installed in this iPhone is from a service provider that is not supported under the activation policy that is currently assigned by the activation server." So I called Sprint and asked them to unlock it. They said that the phone was eligible to be unlocked but they needed the original owner's permission. I then emailed the eBay seller but they won't help me. They keep insisting that the phone they sold me was unlocked. Can anyone provide me with a path to get my phone unlocked? Thanks in advance!

iPhone 6s, iOS 12.0.1

Posted on Oct 13, 2018 10:30 AM

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3 replies

Oct 13, 2018 10:59 AM in response to ranman9086

Sprint is not going to unlock the phone without the original owner's permission, because if they did unlock it and it turned out later that they had unlocked a stolen phone, the original owner could create big problems for them.


If the original owner refuses to cooperate, use the eBay policy where the seller misrepresented the item for sale and try to get a refund. (By the way, the only reason I can think of where the 'original owner' would refuse to provide unlock permission is that he is not the 'original owner' but rather someone who ended up with the phone illegally.)


If you cannot get a refund and the original owner will not provide unlock permission, you probably need to either decide to sign on with Sprint as your carrier, or enjoy your new expensive paperweight.

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Trouble Getting My iPhone Carrier Unlocked

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