Personal hotspot does not connect to other devices

I recently bought an Iphone Xs. The personal hotspot is discoverable in my phone and the settings are filled in as per the carrier. However, the devices I connect to using hotspot WIFI give an authentication error even though the password is correct. Did everything from resetting the network connections, force restart, installing the correct carrier settings etc. but it fails to connect to other devices.

Posted on Oct 14, 2018 1:13 AM

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3 replies

Oct 15, 2018 3:50 PM in response to Iphonermh12

Hello Iphonermh12,

Thank you for using Apple Support Communities! I understand that Personal Hotspot is not working as expected on your iPhone XS. I would be happy to help point you towards a resolution.

You've done some great troubleshooting to help isolate possible causes for this behavior. There's a few more steps I would like to have you try in the following support article:

If Personal Hotspot is not working on your iPhone or iPad (Wi-Fi + Cellular) - Apple Support

You'll want to also be sure to contact your wireless carrier to confirm that Personal Hotspot has been enabled on your wireless plan. If the behavior persists after trying those steps, contact Apple Support using the link in this section:

Get more help

If you still can’t connect, contact Apple Support to get help with your iPhone or iPad (Wi-Fi + Cellular).


Cheers!

Oct 16, 2018 12:16 AM in response to chuck_3rd

Hello Alex_h1,


Thank you for reaching out.


I did contact the service provider and they confirmed that the plan is activated and also provide the required information for enabling the hotpot, APN, username etc. I can now also see my phone reflecting on other devices like laptop and other phones, however, it still does not connect to any of them. Not sure if there is something extra that needs to done.

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Personal hotspot does not connect to other devices

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