Storage incorrectly full

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Level 1

12 points

Storage incorrectly full

I have have an old 16GB iPad3 (MC705C/A) with iOS 9.3.5. It says its capacity is 12.5GB (which is guess means iOS uses 3.5GB?) and I currently have 0 bytes free. When checking the usage in settings, or when checking the storage graphs on iTunes after physically connecting to my MacBook, I have about 2GB used in apps, 1GB used vids & pics etc and 1GB in other = 4GB used by my calculations. So where is the other 8.5GB? Clearing the cache and rebooting doesn't help either. If I delete an app like Facebook which has 0.5GB it will give me about only 1MB free for about 2 minutes, then it goes back to 0 bytes. I tried this 'trick' where you try to download a movie from iTunes, even though you don't have enough space, and it forces the iOS to clear some junk, but it didn't work. I tried this 'battery doctor' app that has a secret feature to free up data, but I couldn't get the secret feature to appear. Anyone have any explanations or this, or ideas to help, or know of any apps to fix this? You shouldn't have to delete and reinstall everything to try to get that hidden 8.5GB back.

iPad Wi-Fi, iOS 9.3.5, Storage issue

Posted on Oct 14, 2018 8:53 AM

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Answer 1

SnickZ.

Community Specialist

Oct 16, 2018 6:48 AM in response to Hfcandrew

Greetings, Hfcandrew.

I see that you're concerned about the storage that's left on your iPad (3rd generation). You have a total storage capacity of 16GB, and you're receiving notices that the storage is full. But, when you connect your iPad to your MacBook with iTunes installed, it shows you're only using 4GB leaving 12GB free. I'm happy to help.

How to back up your iPhone, iPad, and iPod touch -- If restarting your iPad didn't resolve the issue, please be sure to have a fresh backup to keep your personal information safe. In order to back up your Health data, the backup needs to be encrypted. iCloud does this automatically, but iTunes doesn't. If you'd like to use iTunes to back up your iPhone, refer to this article: About encrypted backups in iTunes

If you can't update or restore your iPhone, iPad, or iPod touch -- Even though the title of the article isn't specific to your issue, the section titled "Put your device in recovery mode and set it up again" will walk you through all the steps to reinstall the iOS software on your device. Check the storage again.

Let me know how that goes, and take care!

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Storage incorrectly full

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