You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mojave upgrade failed, disk locked, cannot log in

Hi,


Just tried to upgrade from the latest HighSierra to Mojave. I had over 40Gb of free disk space and all latest updates installed. After the first phase was completed, it tried to reboot and shortly after I got a message, something like "upgrade failed, unable to remove the existing OS" or something similar. Should have taken a picture probably...Anyway, there was one option - restart. After restart I am being prompted for my password and the system does not recognize it. I am 110% confident that I typed it right. It also offered to use the recovery code and I have the code on the paper...still, does not work. Tried to boot to recovery mode, tried to unlock the disk from there - does not work.


It is a first time Mac OS upgrade actually did screw up my system completely.


I do have a relatively recent time machine backup...looks like it will be time to try it.

MacBook Pro with Retina display, macOS High Sierra (10.13.6)

Posted on Oct 14, 2018 7:45 PM

Reply

Similar questions

2 replies

Oct 17, 2018 6:52 PM in response to nik_qc

Update. I am not in big rush to recover my Mac because I have another one for work. So I have decided to try to see what can be done.


First, it seems I can actually unlock FileVault-encrypted APFS disk. I tried diskUtil and it does unlock the drive - but it fails to mount it. Actually I can unlock it with both user/password and recovery key. "fsck" also fail on it, but this is where I am not sure - my APFS volume is shown as "FileVault: Yes (Unlocked)". The disk is disk2s1.


Most importantly, I tried to run a tool called Disk Drill just for fun. It was able to open my disk and it seems to be able to recover at least some real files that I did have on the disk. Which means that the decryption indeed works, otherwise I would not see a thing. So...maybe I am not that far from the solution.


Either I am not mounting the volume properly or it is really corrupted by the installer to certain extent. I believe that Disk Drill just scans the entire raw device (rdisk2, I suppose) block by block and attempts to reconstruct what it finds. But, in fact, if I can boot in recovery mode, it means that the APFS container is not really damaged.

Mojave upgrade failed, disk locked, cannot log in

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.