Want to highlight a helpful answer? Upvote!
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
I have an iPhone 8 and I recently had my custom ringtones stop working. They appear in settings>sound and haptics and even play as I select them. But, they do not work when I receive calls or texts... This may have started since the latest IOS update, not sure...
iPhone 8, iOS 12.0.1
I had this problem last year. It turned out the custom ringtones were purchased in iTunes years ago, and had become obsolete and replaced by newer versions. When I spent the small sum to update the ringtones, they worked.
Use tones and ringtones with your iPhone, iPad, or iPod touch - Apple Support
My experience had been the same as yours - the old ringtones worked when explicitly sounded, but not in conjunction with associated contacts.
I had this problem last year. It turned out the custom ringtones were purchased in iTunes years ago, and had become obsolete and replaced by newer versions. When I spent the small sum to update the ringtones, they worked.
Use tones and ringtones with your iPhone, iPad, or iPod touch - Apple Support
My experience had been the same as yours - the old ringtones worked when explicitly sounded, but not in conjunction with associated contacts.
Custom ringtones not working
