Apple Event: May 7th at 7 am PT
My mum's new Iphone 8 battery has failed. After having Optus (where she bought it) examine it they said the battery 'overheated' and fried the phone meaning the phone is now completely dead. She bought it in August this year so has not even had it for 3 months. She did nothing to it - it just stopped working. Would it still be under warranty?
iPhone 8
Yes, it's still in warranty - one year.
If your iPod Touch, iPhone, iPad or iWatch is Broken
Apple does not usually fix iDevices except for screens and minor work they can do in their shop. Instead, they exchange yours for a refurbished or new replacement depending on the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model. You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple: You can make an appointment at the Apple Retail Store - Genius Bar and take it in for service. You can also look for an Apple Store - Find a Store - Apple. You will find respective repair costs from the appropriate link:
Sophiethesmolbean wrote:
Would it still be under warranty?
Very likely ... subject to conditions, like having purchased it in the country where it is being used, and the problem related to some manufacturing defect.
Take the iPhone to an Apple Store or Authorized Apple Service Center. Let them assess it and advise you.
Yes.
battery failure
