This has been a problem for awhile. I have tried photos app with iphone connect to macbook pro and import is greyed out. I've tried Image Capture and it sees nothing. I've got Itunes open. Not sure what else to do.
Macbook pro. OS High Sierra 10.13.6
I need to get the photos off my phone as I can't do the iphone update as there is no space. Thanks
iPhone 6, iOS 11.2.5
Delete content manually
You can check your storage to see how much space your apps use and delete the ones that you don't need. You can download your purchased apps or other content again later.
- Go to Settings > General > [device] Storage.
- Select any app to see how much space it uses.
- Tap Delete App. Some apps, such as Music and Videos, let you delete parts of their documents and data.
- Install the iOS update again. Go to Settings > General > Software Update.
Manage space with recommendations
In iOS 11 and later, you can get tips for how to save space and how to offload or delete apps and content that you don't need. You can download your purchased apps or other content again later.
- Go to Settings > General > [device] Storage.
- Scroll to the Recommendations section to see tips.
See the full article here:
If you need more space for an iOS update
Have a great day.
Hello and welcome to Apple Support Communities, originale.
If I understand your post correctly, you need to import photos from your iPhone to your MacBook Pro but the option is greyed out. Being able to preserve and store your photos is very important. I'd like to help.
Try the steps in this article:
If you can't import photos from your iPhone, iPad, or iPod touch to your computer
Let us know if that resolves this issue for you.
Thanks for using the Apple Support Communities. Take care.
Thanks. I had read that article before posting. As I mentioned, I can't import with image capture either. When I go to photos on my Mac, my photos aren't there so they haven't auto imported. So I'm stuck if you have any other ideas.
BTW- I can't update the software on my iphone because I have I don't have enough room on my phone which is why I am trying to get the pics off.
Yes. I've now found the place on my phone to delete lots of photos that I didn't realize were stored there. I didn't know that everytime I receive a picture on my messenger it is stored on the phone. So I had lots of stuff there that I have now deleted.
It still won't let me do it plugged into my laptop and updating from Itunes. It tells me I need more space and to change my media sync options. I don't know what that is. Is it on the phone?
I can't import photos from iphone
