Fake emails

I keep getting fake emails from Apple and i today i almost had a heart attack when i received a 'receipt' from 78$ usd. I changed my email/password everything, i don't know what to do. What if my personal information get hacked.? what can i do? I'm clueless i have never received something like that

iPad 2 Wi-Fi

Posted on Oct 19, 2018 3:38 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 23, 2018 12:47 PM

There isn't much you can do. Your personal information hasn't been hacked. They are scams or phishing emails.


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Identifying legitimate emails from the iTunes Store



Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment.


reportphishing@apple.com

3 replies
Question marked as Top-ranking reply

Oct 23, 2018 12:47 PM in response to efhm

There isn't much you can do. Your personal information hasn't been hacked. They are scams or phishing emails.


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Identifying legitimate emails from the iTunes Store



Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment.


reportphishing@apple.com

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Fake emails

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.