iPhone XS Max Freezing up

I’m having the same issue since October 19, the screen will suddenly freeze and not responsive to anything even the power button. I had to use the force restart to get it back to work. Not sure if it’s the iOS problem or the device itself. Think I’m going to apple store tomorrow and ask about it.

I had the same problem, went back to apple store and they exchanged the phone

The next day the same problem started with new phone, froze twice and the only way was to hard reboot it

Tended to freeze when I was using google maps navigation. Guy at the apple store says use our Maps instead. And few hours later it froze already in Maps application

Looks like this product is full of bugs, thinking of returning it alltoge

Hey winniiexo what I had to do was go into the apple store and have them look at your phone most likely they will just hard reset it to check if it’s a software problem but then you will have to wait up to five days with the diagnosis is going on while you use your phone unless it happens infornt of the Genius Bar helped thens it’s a lemon

I’ve had this issue for two days now on my IPhone xs max! The phone will freeze to where I can’t do anything, then the black screen with the little dialer will pop up and it stays stuck like that for awhile until it reboots. I’m hoping it’s just a software issue and not with the device itself!

In end November I got a new XS MAX and it froze to me on the end of 1st day of use..

It was replaced with a new one and today after 2-3 weeks the new one froze and had to be hard reset.

I wonder why apple rep does not reply to this chain of complaints on its new "flagship" iphone?

iPhone XS Max, 512 Gig, only 2 weeks old

It also froze on me. No warning; just froze.

1. I was riding as passenger in a car
2. Only had a few apps open; cellular was on
3. I was NOT making any phone calls or sending texts
4. Just looking at different things on the iPhone, seeing how apps worked
5. Suddenly froze, and I could not do a thing with it
6. homescreen froze
7. could not swipe to different screens - nothing
8. could not open any apps - completely frozen
9. could NOT even turn iPhone on or off; could not force quit it either
10. Had to just wait about 40 minutes, and then I was able to restart

Trying to decide if I should take it back to Apple before Jan 8th and get different phone.

But, now, that I read these posts, I see the freezing is a problem across the board.

I wonder if a software patch would fix it?

Did you ever get this resolved? I just bought an XS Max before Christmas and had same problem.

Freezes and cannot even turn it on or off.

I'm wondering if anyone in this thread ever got a satisfactory answer.

Has Apple addressed this issue?

I can see its a problem the phone is having because of so many posts.

Any resolutions to the problem or fixes?

Hey has anyone found any solution to this issue?? My IPhone XS Max is doing this and the the apps will just not load and then people can not hear me on calls until I rest the phone! Literally have to re start my phone 3x or more everyday...

It's amazing that Apple monitors this support site and doesn't offer a word of support. This product costs in excess of $1000 and Apple acts like they are above the dialog - why would we stoop down and attempt to assist the very people that keep us in business? It's obvious from the comments you people are totally Apple crazy and no matter how badly they screw us you don't seem to care. Wake up.

Mine freezes up all the time too. Usually every app I use will freeze up once a day. It is very frustrating. Everything has been updated in my phone and it still continues. It’s very annoying that apple doesn’t respond to this thread. This is obviously an issue with either the hardware or the iOS.

This started happening to me last night and it’s frozen up then finally get a loading type screen and it the. Resets itself. I’ve only had the phone a few weeks. I’ve got the Xs max as well.

I did not get a response and it still happens now and than.

I believe it is an issue with the hardware. If it was a software APPLE would probably fix it already.

Me too I’ve just had the same thing happen to my X s Max I hope it doesn’t happen again I have it a hard reset which seems to have worked .I hope your phone is ok now

i'm having this issue too with my iPhone xs max

really weird that we'er having this issue on the new apple flagship iPhone this soon!