iPhone XS Max Freezing up

iPhone XS Max is Freezing up. I went to the only apple store near me 45 minutes away and they hard reset the phone, however, the minute I pulled into my drive way it happened again. It goes to a black screen and has a circle in the middle like its trying to come back but stays that way for hours unless it’s hard reset. While it’s like this I’m still able to make phone calls and text through the Iwatch. I don’t think is any apps I’ve downloaded causing this since it just started doing this after 16 days of me owning the device and the apps are the same as the ones I had on my iPhone 7 Plus. I’ve not dropped the phone and I have taken excellent care of it, obviously because it’s soo EXPENSIVE. I hope this helps and Apple sends out a new update soon.

Posted on Oct 20, 2018 4:10 AM

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24 replies

Apr 29, 2019 7:55 AM in response to nadiafromkaty

I am having the exact same issue with my Xs Max. Mine is 4 months-old and it has been doing this for about a month and a half. To me it's been frustrating because I already went to a store and had it diagnosed and they said there is no problem whatsoever with my device and there is nothing they can do warranty-wise, even when the phone froze in their hands while they were working with it.

A couple of days ago it turned off by itself and it didn't came back for about 3-4 hours. Keeps freezing. Seems like the issue is pretty common with this model.

I'm going back to a different Apple Store to see if I get a right diagnostic this time.

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iPhone XS Max Freezing up

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