Apple music

I am being billed for an apple music subscription. How do I cancel this and get a refund?

iPhone 6s, iOS 12.0.1

Posted on Oct 21, 2018 5:30 PM

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Question marked as Top-ranking reply

Posted on Oct 21, 2018 5:34 PM

If the only evidence of this charge is an email make certain the email is actually from Apple. Read here for how to identify legitimate Apple Emails: Identify legitimate emails from the App Store or iTunes Store - Apple Support


You can log in to https://reportaproblem.aplpe.com to verify any and all charges made on your account within the last 90 days and raise an issue with them as well as request a refund.


Also read here: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


If it is a real charge follow the steps here to find the cancel the subscription: Manage your Apple Music subscription - Apple Support and then contact iTunes Billing here, to request a refund: iTunes Store - Contact Us - Apple Support

1 reply
Question marked as Top-ranking reply

Oct 21, 2018 5:34 PM in response to martinbethv

If the only evidence of this charge is an email make certain the email is actually from Apple. Read here for how to identify legitimate Apple Emails: Identify legitimate emails from the App Store or iTunes Store - Apple Support


You can log in to https://reportaproblem.aplpe.com to verify any and all charges made on your account within the last 90 days and raise an issue with them as well as request a refund.


Also read here: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


If it is a real charge follow the steps here to find the cancel the subscription: Manage your Apple Music subscription - Apple Support and then contact iTunes Billing here, to request a refund: iTunes Store - Contact Us - Apple Support

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