Internal Messages Error. There was a problem with Messages. You need to quit and open Messages again.

I just upgraded to Mojave and now I get the error message "Internal Messages Error. There was a problem with Messages. You need to quit and open Messages again."

I searched these boards and found this thread: Internal Messages Error. There was a problem with Messages. You need to quit and open Messages again. Following those instructions hasn't resolved the issue. Any suggestions?

Thanks.

MacBook, Mac OS X (10.5.2)

Posted on Oct 22, 2018 9:38 AM

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Question marked as Top-ranking reply

Posted on Oct 23, 2018 12:31 PM

HI,


If you follow the link provided you will find that Joseph_S. meant for you to use a different Mac User account.


You can create a New Mac User account in System Preferences > Users and Groups.

Or your can Enable the Guest Account.

Your then Log out of your regular account and into the option you have chosen or created.


IF your Messages Login works here then the issue is in your Mac User Account.


If you happened to have Migrated that Mac User Account into the new OS then open Keychain Access (Applications/Utilities) and delete the IDS: yourAppleID-Auth Token from the Password pane of the Login Keychain.


If the Migration was from another computer then that Keychain Item holds a comnination of the ID, Password and the Mac Serial Number.

The login checks the Serial Number and if they don't match you can get logged out.

In the worse cases scenario you get Blocked at the iMessages Server based on the device using that ID.


This Block is Related only to the Apple ID when used from that Mac for iMessages.

Other apps such as iTunes can still use the ID as can the iCloud Login.


There is only one fix:-

When the iMessages account will not Login

The Phoning Apple can be long winded. It will be an Apple ID issue which is free to fix.



User uploaded file

8:31 pm Tuesday; October 23, 2018


 iMac 2.5Ghz i5 2011 (Sierra)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 MacBookPro 15" 2016 (High Sierra 10.13.x)
 Mac OS X (10.6.8),
 iPhone 6 iOS 11.x and an iPad (2)
3 replies
Question marked as Top-ranking reply

Oct 23, 2018 12:31 PM in response to Duke Countu

HI,


If you follow the link provided you will find that Joseph_S. meant for you to use a different Mac User account.


You can create a New Mac User account in System Preferences > Users and Groups.

Or your can Enable the Guest Account.

Your then Log out of your regular account and into the option you have chosen or created.


IF your Messages Login works here then the issue is in your Mac User Account.


If you happened to have Migrated that Mac User Account into the new OS then open Keychain Access (Applications/Utilities) and delete the IDS: yourAppleID-Auth Token from the Password pane of the Login Keychain.


If the Migration was from another computer then that Keychain Item holds a comnination of the ID, Password and the Mac Serial Number.

The login checks the Serial Number and if they don't match you can get logged out.

In the worse cases scenario you get Blocked at the iMessages Server based on the device using that ID.


This Block is Related only to the Apple ID when used from that Mac for iMessages.

Other apps such as iTunes can still use the ID as can the iCloud Login.


There is only one fix:-

When the iMessages account will not Login

The Phoning Apple can be long winded. It will be an Apple ID issue which is free to fix.



User uploaded file

8:31 pm Tuesday; October 23, 2018


 iMac 2.5Ghz i5 2011 (Sierra)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 MacBookPro 15" 2016 (High Sierra 10.13.x)
 Mac OS X (10.6.8),
 iPhone 6 iOS 11.x and an iPad (2)

Oct 23, 2018 7:45 AM in response to Duke Countu

Hello Duke Countu,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to use the Messages app on your Mac, as you get an error code. You can figure out if unexpected behavior is related to a user file or setting by trying to reproduce the issue from another user account. This process includes creating a new user account, logging in to it, and testing for the issue.


How to test an issue in another user account on your Mac


Cheers!

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Internal Messages Error. There was a problem with Messages. You need to quit and open Messages again.

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