Brave New World of Subscriptions & setting up Macs for others
Kind of a crazy question but... I am in a small 6-person art department in a much larger company. We're the rogue Mac users, so I'm on my own and learning as I go.
It used to be simple: install software on Macs in the back room, test it, tweak settings as necessary, make a note of license numbers and CDs, and then hand it over to the end user and start on the next one. Now with all the email-based logins, it's complicated. So my question is: What's the "cleanest" way for small-department system techies to go about setting up new Macs?
We have new MacBook Pros with High Sierra. I have to get the OS set up to work with the corporate network, install software such as Adobe CC and Suitcase, make sure fonts, plug-ins and everything else play well together, ensure browsers can reach our support vendor sites and Mother Unit corporate sites, etc. Sometimes I run into problems and have to troubleshoot for a while before the next step.
The problem is, all along this process I'm interrupting users: "Would you enter your Adobe ID for me?" "Would you enter your Suitcase ID for me?" "Oh, you forgot your password? Could you have it resent to your email address and let me know when you get it?" ... which of course they don't get to right away, so I'm making copious notes about where I ran into a problem on who's system.
Or "Oh, so-and-so left? Dang, it's asking for her network proxy password to get to the internet to download an update." So I enter my own network password just to get things done... and hope I remember later to find and blow it out of Keychain... after I reconnect with the end user and have them enter their own.
God forbid I have to restart along the way, or have an issue and I have to ask them again. But it happens.
And there's always the user who mistakenly uses their home ID/login for Apple or subscription software.
Back to my question... How do other techies handle this Brave New World? (I don't have an "Enterprise Management" option where I can push software to a central install site. That's reserved for the Windows Gods. I'm a Mac Peasant.)
Thanks.
MacBook Pro, macOS High Sierra (10.13.6)