Album Art Missing in Apple Music

I can't see any of the album art in Apple Music on my phone. Any fix for this?! I've tried rebooting my phone, turned icloud off and on and deleting music and redownloading it. I also can't download music anymore.

iPhone 5s, iOS 12

Posted on Oct 24, 2018 4:35 AM

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4 replies

Nov 6, 2018 9:49 AM in response to LolMaroon

You need to:


remove all downloaded music in the Music app

(only if you downloaded it from Music to iPhone. if you only added it to the library ignore this step)

  • switch off iCloud Music Library in both iPhone settings and iTunes
  • backup iPhone to computer or iCloud or both through iTunes
  • restore iPhone to factory settings through iTunes
  • restore iPhone to the backup though iTunes
  • turn iCloud Music Library back on in both iTunes and iPhone settings
  • Update iCloud Music Library through iTunes
  • sync iPhone through iTunes


Open the Music app on iPhone - all the artwork will be back.

Oct 25, 2018 8:03 AM in response to KNashaa

Hello, KNashaa.

Welcome to Apple Support Communities.

It's my understanding that you're missing album artwork in Apple Music. I have an article that may help, check it out: Get help with iCloud Music Library

If the artwork for some of your albums or songs is missing

  1. Find the album with the missing artwork, then right-click or Control-click it. To select more than one album, hold down the Command key on your keyboard and click additional albums.
  2. Choose Get Album Artwork. iTunes adds the album artwork.
  3. From the menu bar at the top of your computer screen or at the top of the iTunes window, choose File > Library > Update iCloud Music Library.
  4. After iCloud Music Library finishes updating, open the Music app on your iOS device.
  5. Find the songs that are missing artwork, and remove the downloads from your device.
  6. Tap User uploaded file to the right of the song to download the song again from iCloud Music Library.

Keep us updated.
Cheers!

Nov 5, 2018 1:14 PM in response to pedro d

User uploaded file


User uploaded file


I’m having the same problem but it’s not just a few albums. It seems any album art left in the cache on my phone is fine, regardless if it’s downloaded or not. But as I scroll through my apple music library (I have a subscription) that’s not on my phone, some album covers load and others don’t. The above screenshots show the moment before the art is loaded, and the moment right after...just for context(?) Help?

Nov 6, 2018 9:48 AM in response to KNashaa

You need to:


remove all downloaded music in the Music app

(only if you downloaded it from Music to iPhone. if you only added it to the library ignore this step)

  • switch off iCloud Music Library in both iPhone settings and iTunes
  • backup iPhone to computer or iCloud or both through iTunes
  • restore iPhone to factory settings through iTunes
  • restore iPhone to the backup though iTunes
  • turn iCloud Music Library back on in both iTunes and iPhone settings
  • Update iCloud Music Library through iTunes
  • sync iPhone through iTunes


Open the Music app on iPhone - all the artwork will be back, and you'll be able to download songs.

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Album Art Missing in Apple Music

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