I am experiencing slow response when using Outlook

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coolnan Author

Level 1

5 points

I am experiencing slow response when using Outlook

Please can anyone help with my problem of slow response when using outlook?

MacBook Air

Posted on Oct 24, 2018 12:47 PM

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Answer 1

Best reply

coolnan Author

Level 1

5 points

Oct 28, 2018 2:18 AM in response to Eric Root

Hello Eric,

I thought I would update you regarding my problem.

I have now downloaded the new update from Apple 'Mojave' and it appears that my slow response with Outlook has been resolved.

Thank you for all your help.

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Answer 2

Eric Root

Level 10

684,135 points

Oct 24, 2018 5:31 PM in response to coolnan

What OS version are you using? Try the Safe Mode.

Safe Mode - About

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 3

Klaus1

Level 9

52,779 points

Oct 24, 2018 4:02 PM in response to coolnan

Best place to ask as it’s their product:

Microsoft Office Forums:

https://answers.microsoft.com/en-us/msoffice?auth=1

Microsoft Office Support:

https://support.office.com

or here:

http://www.msofficeforums.com/office/

Microsoft Office support for macOS 10.14 Mojave:

https://support.office.com/en-us/article/microsoft-office-support-for-macos-10-1 4-mojave-3593253c-95dc-4522-a8f7-8fb4fd16aff

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Answer 4

coolnan Author

Level 1

5 points

Oct 25, 2018 1:44 AM in response to coolnan

I am sorry but I forgot to add that I have contacted Microsoft regarding my Outlook problem and they suggested that it may be a Safari problem as my Outlook works ok when I use Chrome to access.

Thanks for any help.

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Answer 5

coolnan Author

Level 1

5 points

Oct 25, 2018 1:56 AM in response to Eric Root

Thank you for your reply, I am not sure if I am supposed to download this program first please can you explain? I have tried starting my macbook in Safe mode but after starting it seemed to revert back to normal.

My outlook works fine when I use Chrome instead of Safari and Microsoft have suggested it's Safari that is the problem.

Thanks again for your help.

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Answer 6

Eric Root

Level 10

684,135 points

Oct 28, 2018 2:15 AM in response to coolnan

You are welcome. Did you successfully boot into the Safe Mode using the instructions in the article I posted a link to? Did the web site work in the Safe Mode? When you restart after being in the Safe Mode, it will be a normal startup.

Download the program and run it when booted normally.

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Answer 7

coolnan Author

Level 1

5 points

Oct 25, 2018 8:20 AM in response to Eric Root

I managed to start my laptop while in Safe Mode but it asked for login and then reverted to normal mode. I haven't downloaded the program you gave me a link for though.

I have uninstalled AdBlock Plus that I recently downloaded and my Outlook seems to be a little faster now so not sure if this was causing my problem.

i will try SafeMode once again though.

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