iTunes no longer sees my iPhone 6X

Question

iTunes no longer sees my iPhone 6X

As plain as it sounds. My iTunes 12.8.0.150 cannot see my iPhone 6X anymore. iPod (which is slightly outdated)? No problem.

This wasn't an issue for the longest time, until about a week ago when I noticed. For the record, I don't necessarily NEED to sync with iTunes right now, but I certainly do NOT want to have any technical issues with products that should work fine.

For the record, my iPod model is MD749LL/A (iOS is 9.3.5), and the machine is a mid 2012 MBPro (with USB3). iPhone has the latest iOS.

Posted on Oct 24, 2018 6:03 PM

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Answer 1

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turingtest2

Level 10

272,767 points

Oct 25, 2018 7:14 AM in response to that was my alias

Download the current 12.8 installer for iTunes from https://www.apple.com/itunes/download/.

Unlock your iOS device and connect it to USB.

Reinstall iTunes from the .dmg that you've downloaded.

During the installation it should announce that a further software update is required.

Install that and iTunes should see your device.

See also If your iOS 12 device isn't recognized by iTunes, you might need to upgrade macOS or iTunes - Apple Support.

tt2

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Answer 2

Oct 31, 2018 12:11 PM in response to that was my alias

That iTunes download link DOES NOT WORK.

I am not installing Mojave, my Mac is too old. It may RUN it, but I know it will be slow and RAM will be depleted fast.

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Answer 3

Oct 24, 2018 7:26 PM in response to that was my alias

Oh wait, looks like other people have the same question. I know now it's iTunes' fault, and an update from Apple is in order.

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Answer 4

Nov 3, 2018 12:58 PM in response to that was my alias

Okay, the link FINALLY worked, and I did everything as instructed. The pop-up message did its popping out quietly, in the background, so at first I thought this was all for nothing.

But it did work.

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iTunes no longer sees my iPhone 6X

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