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User profile for user: jshock
jshock Author
User level: Level 2
180 points

Is it possible to use one persons fingerprint for Touch ID in multiple accounts on the MacBook Pro?

I created a new user account on my MacBook Pro. The original account accepts my fingerprints. The new account does not. I get a message that says "Unable to complete Touch ID enrollment. Please go back and try again." I have tried several fingers, and deleted the fingerprints from my original account. I rest my PRAM and SMC. I can still add fingerprints to the old account, but the new one continues to not not accept fingerprints.


macOS High Sierra version 10.13.6

MacBook Pro (15-inch, 2016)

MacBook Pro

Posted on Oct 25, 2018 12:02 PM

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User profile for user: jshock
jshock Author
User level: Level 2
180 points

Posted on Oct 29, 2018 10:10 AM

Eventually found a solution here. It is necessary to delete the Touch Bar data by booting into Recovery Mode, opening a terminal, and keying in xartutil --erase-all.

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Is it possible to use one persons fingerprint for Touch ID in multiple accounts on the MacBook Pro?

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