Adding Touch ID Issue

Question

Level 1

8 points

Adding Touch ID Issue

After the new update, I wasn't able to use my Touch ID fingerprint when logging onto my MacBook. To troubleshoot, I deleted my original fingerprint and tried to re-add the same fingerprint. I am now unable to add fingerprints.

Scenario: When I click "Add Fingerprint", it asks me for my password to authorize, then nothing happens when I click Add Fingerprint

Issue: Unable to add Fingerprint

Ask: Add Fingerprint

MacBook Pro 13″, OS X 10.11

Posted on Jan 16, 2021 10:36 AM

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Answer 1

Owl-53

Level 10

102,193 points

Jan 16, 2021 11:07 AM in response to DTizzy

First try SMC Reset Try now.

Second only if not working Try NVRAM Reset

Lastly, restart in Safe Mode - Shift immediately at Startup. Does a repair Disk, clear cache files and loads required Apple Software - load slowly - Normal. Once in try adding fingerprint and stay in Safe mode - 5 - 7 minuets. Restart Normal Mode and test

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Answer 2

jaya36

Level 1

4 points

Jan 18, 2021 10:35 AM in response to Owl-53

none of these things worked. is there something else? i have the exact same problem as this original comment.

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Adding Touch ID Issue

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