Apple Event: May 7th at 7 am PT
After the new update, I wasn't able to use my Touch ID fingerprint when logging onto my MacBook. To troubleshoot, I deleted my original fingerprint and tried to re-add the same fingerprint. I am now unable to add fingerprints.
Scenario: When I click "Add Fingerprint", it asks me for my password to authorize, then nothing happens when I click Add Fingerprint
Issue: Unable to add Fingerprint
Ask: Add Fingerprint
MacBook Pro 13″, OS X 10.11
First try SMC Reset Try now.
Second only if not working Try NVRAM Reset
Lastly, restart in Safe Mode - Shift immediately at Startup. Does a repair Disk, clear cache files and loads required Apple Software - load slowly - Normal. Once in try adding fingerprint and stay in Safe mode - 5 - 7 minuets. Restart Normal Mode and test
First try SMC Reset Try now.
Second only if not working Try NVRAM Reset
Lastly, restart in Safe Mode - Shift immediately at Startup. Does a repair Disk, clear cache files and loads required Apple Software - load slowly - Normal. Once in try adding fingerprint and stay in Safe mode - 5 - 7 minuets. Restart Normal Mode and test
none of these things worked. is there something else? i have the exact same problem as this original comment.
Adding Touch ID Issue
