Mojave: An internal error occurred

Request help on Mojave install...


Late 2012 Mini i7 with High Sierra. 1TB SSD is already APFS. Install proceeds along, Mac reboots and a few minutes later a box appears: "macOS could not be installed on your computer/An internal error has occurred."


The install log is long, but the most interesting entry is right before the box is:

Oct 28 17:36:03 Mini installerdiagwatcher[240]: ------- Install Failed -------

Oct 28 17:36:03 Mini installerdiagwatcher[240]: Operation: OSIRepairDiskElement failed, Failure Reason: com.apple.DiskManagement:-69610

Oct 28 17:36:03 Mini installerdiagwatcher[240]: This was an attempted upgrade install from 17G65 to 18A391


EtreCheck below:


Hardware Information: (What does this mean?)

Mac mini (Late 2012)

[Click for Technical Specifications]

[Click for User Guide]

Mac mini - model: Macmini6,2

1 2.3 GHz Intel Core i7 CPU: 4-core

16 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n


Video Information: (What does this mean?)

Intel HD Graphics 4000

Thunderbolt Display 2560 x 1440


System Software: (What does this mean?)

macOS 10.13.6 (17G65) - Time since boot: less than an hour


Disk Information: (What does this mean?)

Crucial_CT1024MX200SSD1 disk0 : (1 TB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

disk0s2 (disk0s2) <not mounted> : 1000.00 GB


USB Information: (What does this mean?)

Apple, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Display)

Apple Inc. Apple Thunderbolt Display

Apple Inc. Display Audio

American Power Conversion Back-UPS BX1300G FW:864.L5 .D USB FW:L5

Apple, Inc. Keyboard Hub

Logitech USB Receiver

Apple Inc. Apple Keyboard


Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt Display


Gatekeeper: (What does this mean?)

Mac App Store and identified developers


Kernel Extensions: (What does this mean?)

/Applications/Avast.app

[loaded] com.avast.FileShield (4.0.0 - SDK 10.12) [Click for support]

[loaded] com.avast.PacketForwarder (2.1 - SDK 10.12) [Click for support]


/Library/Application Support/Logitech.localized/Logitech Options.localized

[not loaded] com.logitech.manager.kernel.driver (6.94.1 - SDK 10.12) [Click for support]


/Library/Extensions

[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.3 - SDK 10.9) [Click for support]

[loaded] com.Logitech.Control Center.HID Driver (3.9.6 - SDK 10.10) [Click for support]

[loaded] com.Logitech.Unifying.HID Driver (1.3.6 - SDK 10.10) [Click for support]

[not loaded] com.blackmagic-design.desktopvideo.iokit.driver (10.6.2 - SDK 10.9) [Click for support]

[not loaded] com.blackmagic-design.desktopvideo.iokit.framebufferdriver (10.6.2 - SDK 10.9) [Click for support]

[not loaded] com.blackmagic-design.desktopvideo.multibridge.iokit.driver (10.6.2 - SDK 10.9) [Click for support]

[not loaded] com.blackmagic-design.driver.BlackmagicIO (10.6.2 - SDK 10.9) [Click for support]

[not loaded] com.blackmagic-design.driver.BlackmagicUsbIO (10.6.2 - SDK 10.9) [Click for support]


/Library/Extensions/DeckLink_Driver.kext/Contents/PlugIns

[not loaded] com.blackmagic-design.desktopvideo.firmware (10.6.2 - SDK 10.9) [Click for support]


/System/Library/Extensions

[not loaded] com.aliph.driver.jstub (1.1.2 - SDK 10.7) [Click for support]


System Launch Agents: (What does this mean?)

[loaded] com.apple.bluetooth.PacketLogger.plist - /AppleInternal/DevTools/Hardware/PacketLogger.app/Contents/MacOS/PacketLogger: Executable not found!

[failed] com.apple.corespeechd.plist - /System/Library/PrivateFrameworks/CoreSpeech.framework/corespeechd: Executable not found!

[loaded] com.openssh.ssh-agent.plist [Click for support]


System Launch Daemons: (What does this mean?)

[loaded] com.apple.driver.eficheck.plist - Invalid signature!

[running] com.apple.driver.ethcheck.plist - Invalid signature!

[loaded] com.apple.emlog.plist - No signature!

[loaded] com.apple.gkreport.plist - No signature!

[loaded] org.apache.httpd.plist - No signature!

[loaded] org.net-snmp.snmpd.plist - No signature!

[loaded] org.ntp.ntpd-legacy.plist [Click for support]


Launch Agents: (What does this mean?)

[running] com.Logitech.Control Center.Daemon.plist [Click for support]

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Click for support]

[running] com.adobe.GC.AGM.plist [Click for support]

[loaded] com.adobe.GC.Invoker-1.0.plist [Click for support]

[loaded] com.avast.userinit.plist [Click for support]

[running] com.bjango.istatmenusagent.plist [Click for support]

[running] com.bjango.istatmenusnotifications.plist [Click for support]

[running] com.bjango.istatmenusstatus.plist [Click for support]

[running] com.blackmagic-design.DesktopVideoFirmwareUpdater.plist [Click for support]

[running] com.logitech.manager.daemon.plist [Click for support]

[loaded] com.microsoft.update.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[loaded] org.macosforge.xquartz.startx.plist [Click for support]


Launch Daemons: (What does this mean?)

[loaded] com.adobe.ARMDC.Communicator.plist [Click for support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Click for support]

[running] com.adobe.agsservice.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.apple.installer.cleanupinstaller.plist - Invalid signature!

[loaded] com.avast.init.plist [Click for support]

[loaded] com.avast.uninstall.plist [Click for support]

[loaded] com.avast.update.plist [Click for support]

[loaded] com.bjango.istatmenus.installerhelper.plist [Click for support]

[running] com.bjango.istatmenusdaemon.plist [Click for support]

[running] com.blackmagic-design.DesktopVideoHelper.plist [Click for support]

[loaded] com.blackmagic-design.desktopvideo.XPCService.plist [Click for support]

[running] com.blackmagic-design.streaming.BMDStreamingServer.plist [Click for support]

[loaded] com.malwarebytes.HelperTool.plist [Click for support]

[loaded] com.microsoft.autoupdate.helper.plist [Click for support]

[loaded] com.microsoft.office.licensingV2.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] comp.text.tex.distribution.Helper.plist [Click for support]

[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]

[loaded] org.wireshark.ChmodBPF.plist [Click for support]


User Launch Agents: (What does this mean?)

[loaded] com.adobe.GC.Invoker-1.0.plist [Click for support]

[running] com.amazon.music.plist [Click for support]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.valvesoftware.steamclean.plist [Click for support]


User Login Items: (What does this mean?)

Backup and Sync Application (/Applications/Backup and Sync.app)

Moveslink2 Application (/Applications/Moveslink2.app)

Dropbox Application (/Applications/Dropbox.app)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

DiskLed Application (/Applications/Utilities/DiskLed.app)


Other Apps: (What does this mean?)

[running] com.agileroute.diskled.28452

[running] com.apple.xpc.launchd.oneshot.0x10000001.Microsoft Word

[failed] com.avast.account

[running] com.avast.daemon

[running] com.avast.fileshield

[running] com.avast.helper

[running] com.avast.proxy

[running] com.avast.service

[loaded] com.avast.submit

[running] com.avast.wifiguard

[running] com.etresoft.EtreCheck.29552

[running] com.getdropbox.dropbox.32260

[running] com.google.GoogleDrive.31868


Internet Plug-ins: (What does this mean?)

Flip4Mac WMV Plugin: Version: 3.3.8.1 - SDK 10.7 [Click for support]

FlashPlayer-10.6: Version: 31.0.0.122 - SDK 10.12 [Click for support]

QuickTime Plugin: Version: 7.7.3

AdobePDFViewerNPAPI: Version: 17.012.20098 - SDK 10.13 [Click for support]

CANONiMAGEGATEWAYDL: Version: 3.1.0.2 [Click for support]

AdobePDFViewer: Version: 19.008.20080 - SDK 10.13 [Click for support]

Flash Player: Version: 31.0.0.122 - SDK 10.12 [Click for support]

OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]

PepperFlashPlayer: Version: 31.0.0.122 - SDK 10.12 [Click for support]

Silverlight: Version: 5.1.50901.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 181 build 13 Check version


3rd Party Preference Panes: (What does this mean?)

Blackmagic Desktop Video [Click for support]

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Java [Click for support]

Logitech Control Center [Click for support]

Logi Options Launcher [Click for support]

TeXDistPrefPane [Click for support]


Time Machine: (What does this mean?)

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Destinations:

My Passport for Mac [Local]

Total size: 2.00 TB

Total number of backups: 27

Oldest backup: 10/12/18, 3:22 PM

Last backup: 10/27/18, 3:43 PM

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 0 B X 3)


Top Processes by CPU: (What does this mean?)

6% WindowServer

4% Safari

4% com.apple.WebKit.WebContent

1% Console

1% fontd


Top Processes by Memory: (What does this mean?)

1.12 GB kernel_task

360 MB com.apple.WebKit.WebContent

328 MB Console

279 MB mds_stores

262 MB Microsoft Word


Virtual Memory Information: (What does this mean?)

7.07 GB Free RAM

8.93 GB Used RAM (4.62 GB Cached)

0 B Swap Used


Diagnostics Information: (What does this mean?)

Oct 28, 2018, 05:32:04 PM ~/Library/Logs/DiagnosticReports/Moveslink2_2018-10-28-173204_[redacted].crash

Oct 28, 2018, 05:30:38 PM Self test - passed

Oct 26, 2018, 09:20:34 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2018-10-26-092034_[ redacted].cpu_resource.diag [Click for details]

Oct 26, 2018, 09:14:05 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2018-10-26-091405_[ redacted].cpu_resource.diag [Click for details]

Posted on Oct 28, 2018 2:55 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 28, 2018 3:37 PM

He is. Did you follow the recommendations discussed in those documents before you upgraded to Mojave.


You have a number of damaged or unsigned system files. You've also installed Avast, anti virus software that is totally unnecessary for Macs.


Do the following;


1 - uninstall Avast according to the developer's instructions.

2 - boot into the Recovery volume (boot with the Command + R keys held down), select Disk Utility and run First Aid on the boot drive.

3 - while in the Recovery volume reinstall the system.


User uploaded file

Similar questions

3 replies
Question marked as Top-ranking reply

Oct 28, 2018 3:37 PM in response to mjdicqerson

He is. Did you follow the recommendations discussed in those documents before you upgraded to Mojave.


You have a number of damaged or unsigned system files. You've also installed Avast, anti virus software that is totally unnecessary for Macs.


Do the following;


1 - uninstall Avast according to the developer's instructions.

2 - boot into the Recovery volume (boot with the Command + R keys held down), select Disk Utility and run First Aid on the boot drive.

3 - while in the Recovery volume reinstall the system.


User uploaded file

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mojave: An internal error occurred

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