Scan Snap crashes after Mojave install.

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Level 1

9 points

Scan Snap crashes after Mojave install.

Just installed Mojave. Now my Scan Snap Scanner won't work. Tried to reload driver, but that didn't work. Use scanner alot. Need it back. Suggestions?

iMac (Retina 5K, 27-inch, Late 2014), macOS Mojave (10.14)

Posted on Oct 29, 2018 4:32 AM

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Answer 1

VikingOSX

Level 10

123,470 points

Oct 29, 2018 6:44 AM in response to TSHill

Since you have left us to guess which Fujitsu scansnap that you are using, visit this Fujitsu support site for scansnap products. Every one of these scansnap products shows 10.14 support. For instance, the X1500 has an Oct 26, 2018 Download installer. If this is your device, did you apply this update?

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Answer 2

TSHill Author

Level 1

9 points

Nov 1, 2018 3:41 PM in response to VikingOSX

Thanks for your help. As it turns out, I have a Scan Snap S1300, which is not supported by the new OS Mojave. The 1300i is supported, but the drivers are not compatible. I will think twice about updating OS in the future. Scanner works great on a MacBook with High Sierra.

Updates are harmful when they accelerate obsolescence of our peripherals before their time.

Apple, are you listening?

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Scan Snap crashes after Mojave install.

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