Macbook Air login password issues

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Level 1

8 points

Macbook Air login password issues

Hello all! I’m having issues with my login password. I’m sure I’m typing in the correct one but it keeps getting rejected, so I tried reseting it, first with my Apple ID but didn’t work, then Recovery Mode but my startup disk is encrypted so it didn’t work either. What to do?

Posted on Oct 30, 2018 10:50 AM

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Answer 1

raina_b22

Community Specialist

Oct 31, 2018 7:42 AM in response to zellybeans12

Hello and welcome to Apple Support Communities zellybeans12,

I see you're unable to log in to your MacBook Air because you're unable to change your password, due to an encrypted startup disk. I understand needing to regain access to your Mac, and I'd be glad to help.

Take a look at the following articles with some steps that can help. If you're unable to unlock the encrypted start up disk, you'd need to visit an Apple Store or Apple Authorized Service Provider.

Use FileVault to encrypt the startup disk on your Mac
Change or reset the password of a macOS user account
Thank you for using Apple Support Communities.
Enjoy your day!

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Answer 2

zellybeans12 Author

Level 1

8 points

Nov 1, 2018 5:02 AM in response to raina_b22

Hi! Yes definitely the encryption is the problem :( None of the ways Apple suggests I can reset my password work because of this. Any way I can decrypt it? I’m a total computer noob so i’m clueless :(

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Answer 3

raina_b22

Community Specialist

Nov 3, 2018 5:05 AM in response to zellybeans12

Hello zellybeans12,

Thanks for gettting back to us and keeping us up to date. Since the issue still remains, we suggest that you contact Apple Support. You can reach them with this link:

Contact Apple Support

Thank you for using Apple Support Communities.
Have a great day!

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Answer 4

zellybeans12 Author

Level 1

8 points

Nov 3, 2018 7:21 PM in response to raina_b22

Thanks for the response!

I’ve run out of my complimentary days for Apple Support, unfortunately. Do you reckon it would help for me to go to my local iCenter?

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Macbook Air login password issues

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