Smart iPad Pro keyboard working inte

Having read a lot of the posts on this forum I too am having the same issue that I can relate to iOS version upgrades.

I have had my iPad pro for just over a year and bought pencil and keyboard at the same time, about £1200’s worth.

In the last month or so the keyboard won’t work for long periods of time, then suddenly starts working again.

I attended the Apple Store yesterday (in the hope that something would be done in line with what I have read) in Westfield Stratford and managed to get to speak to a technician. My keyboard wasn’t working at that time (I am now using it to type now as it has started working again) so I explained everything to the technician, he plugged it into another device and it didn’t operate. He checked the serial number to confirm when it was bought. He basically told me it was knackered and needed replacing.

He then told me, surprise surprise, that Apple would not do anything about it because it was past the 1 year warranty period. The kit was bought from Argos and he started to tell me that I had consumer rights for up to 2 years, but didn’t believe that. I have no proof of purchase so I am stuffed.

As a serious Apple junkie I have bought over the years numerous Apple devices to the tune of around £5K from the original 65gb iPod, to first generation iPad, mini iPad, second generation mini iPad, to iPad pro, not to mention iPhones and numerous devices from my wife, children, grandchildren and father. My wife has literally just bought the latest iPhone two weekends ago. So to be treated like this as a very loyal customer, I find very offensive indeed.

So my reliance on Apple products from today will vanish. I shall get myself another wireless keyboard and the next device I buy next year or at Xmas will be a Samsung or equivalent, but will certainly not be a Apple product despite only recently reading about the new Pro and thinking I was going to buy it. So I will take great satisfaction in telling anyone who is prepared to listen about my experience. Enough said other than it is little wonder Apple are the richest company in the world.

Thanks for nothing Apple, clearly a valued and high spending customer and recommender means very little.