User profile for user: moraimafromcanton
moraimafromcanton Author
User level: Level 1
9 points

How to return Apple Watch 4 because it makes me dizzy?

The Apple Watch gets me dizzy. I have an Apple Watch series 2 but upgraded to 4 because of it alerts and calls 911 in accidental falls. I wear it day and night except a short while for recharge. I tested it by not wearing it for a few days and the dizzyness subsided. I put it on yesterday and slept with it on and the dizziness started again. Too bad because I really like my watch. I’m not trying it again because I fear permanent damage to my brain and now I‘m afraid of wearing the other Apple Watch the series 2. How do I return it to Apple?

Posted on Nov 3, 2018 7:45 AM

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User profile for user: Cåts
Cåts
User level: Level 5
4,594 points

Posted on Nov 30, 2018 2:24 PM

Read the first paragraph. It outlines return policy Which is depends on when you purchased the Apple Watch.


& Refunds

Apple wants you to be thrilled with your new purchase. However, if you need to return an item, we're here to help.


U.S. Returns & Refunds Policy

Holiday Return Policy

Items purchased at the Apple Online Store that are received between November 14, 2018 25 December 2018, may be returned through 8 January 2019. Please note that all other terms and conditions provided in the Apple Online Store Sales and Refunds Policy are still applicable with respect to such items purchased. All purchases made after December 25, 2018 are subject to the Standard Return Policy.

Standard Return Policy

There are a few important things to keep in mind when returning a product you purchased online from Apple:
  • You have 14 calendar days to return an item from the date you received it.
  • Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple. Apple products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
  • Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.
There are some items, however, that are ineligible for return, including:
  • Opened software*
  • Electronic Software Downloads
  • Software Up-to-Date Program Products (software upgrades)
  • Apple Store Gift Cards
  • Apple Developer products (membership, technical support incidents, WWDC tickets)
  • Apple Print Products
*You can return software, provided that it has not been installed on any computer. Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.

iPhone and iPad Returns — Wireless Service Cancellation

Wireless carriers have different service-cancellation policies. Returning your iPhone or iPad may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your provider for more information.



How to Return an Item

Ship your item back to Apple

To return an item to Apple, sign in to your Order Listing page with your Apple ID and password.After you sign in, you will see the items from your recent orders. Select an item to go to the order details page. From there, use the Start a Return link below your item and then click the Get Started button. On the next page, confirm the items from your order that you’d like to return and select the Initiate Your Return button.Next, read the instructions and select the Print Return Label button to print your shipping and any required hazmat labels. If you’re shipping multiple boxes, use the Print Return Label button again to print new labels for each box. We recommend using the original packaging if you are returning a computer.You can either schedule a pickup with the carrier or drop off the package at any of the carrier’s locations.

Puerto Rico:

Additional steps are required when shipping an item over $2,500 from Puerto Rico to the continental United States:
  1. Locate the commodity code of your item at http://www.apple.com/legal/more-resources/gtc.html.
  2. Visit https://ace.cbp.dhs.gov to file an Export Declaration.
  3. Follow the aforementioned instructions to initiate your return.

Bring your item to an Apple Store

You can always return the item to any U.S. Apple Store. An Apple Specialist will assist you with your return. Your refund will be processed at that time. To locate an Apple Store in your area, please refer to the Apple Retail Store Locator.



Refunds

Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancelation request. The way your refund is processed depends on your original payment method:
  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
  • Products purchased from apple.com using an Apple Store Gift Card will be refunded to you as an Apple Store Gift Card by email. If you’d like us to send you an Apple Store Gift Card, ask the representative helping you.

Exchange an item

If you purchased your item from Apple in the U.S., you can take it to any U.S. Apple Store for an exchange. Item exchanges are, of course, subject to in-store product availability. It's a good idea to check in-stock availability by calling the Apple Store, or by viewing the product on apple.com to see if the item is available for pick up locally. Personalized items and custom-configured Macs may not be eligible for exchange at an Apple Store.

Items ordered online from Apple that arrived damaged or are incorrect can be returned to any U.S. Apple Store, or by contacting Customer Service at 1-800-676-2775.



Gift Returns



Return a gift

Visit Your Account page and select Return a Gift. You’ll need to provide your product serial number or order number. If you use the order number, you’ll also need to provide the UPC number on the product packaging. You can review items eligible for return at this time.

Note: You can only return items from one order at a time.

Provide your contact information and select Continue to submit your return.

On the next page, you’ll see instructions for how to complete your return. Use the Print Return Label button and attach your pre-paid shipping label and any hazmat labels to the outside of your shipping box. Then send your item back to Apple by scheduling a pickup with the shipping carrier or dropping off the package at any of the carrier’s locations. We’ll let you know when we receive the item.

If you need help with your gift return, please call an Apple Specialist at 1‑800‑MY‑APPLE. You can also return eligible items to an Apple Store.

Gift refunds

Once we receive your items, we'll email your refund in the form of an electronic Apple Gift Card.

You can use your gift card to shop on apple.com or at any U.S. Apple Store.

For more information about Apple Store Gift Cards and how to redeem, visit the Gifting page.



Additional Information



For more information, please read the U.S. .


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6 replies
Question marked as Top-ranking reply
User profile for user: Cåts
Cåts
User level: Level 5
4,594 points

Nov 30, 2018 2:24 PM in response to moraimafromcanton

Read the first paragraph. It outlines return policy Which is depends on when you purchased the Apple Watch.


& Refunds

Apple wants you to be thrilled with your new purchase. However, if you need to return an item, we're here to help.


U.S. Returns & Refunds Policy

Holiday Return Policy

Items purchased at the Apple Online Store that are received between November 14, 2018 25 December 2018, may be returned through 8 January 2019. Please note that all other terms and conditions provided in the Apple Online Store Sales and Refunds Policy are still applicable with respect to such items purchased. All purchases made after December 25, 2018 are subject to the Standard Return Policy.

Standard Return Policy

There are a few important things to keep in mind when returning a product you purchased online from Apple:
  • You have 14 calendar days to return an item from the date you received it.
  • Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple. Apple products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
  • Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.
There are some items, however, that are ineligible for return, including:
  • Opened software*
  • Electronic Software Downloads
  • Software Up-to-Date Program Products (software upgrades)
  • Apple Store Gift Cards
  • Apple Developer products (membership, technical support incidents, WWDC tickets)
  • Apple Print Products
*You can return software, provided that it has not been installed on any computer. Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.

iPhone and iPad Returns — Wireless Service Cancellation

Wireless carriers have different service-cancellation policies. Returning your iPhone or iPad may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your provider for more information.



How to Return an Item

Ship your item back to Apple

To return an item to Apple, sign in to your Order Listing page with your Apple ID and password.After you sign in, you will see the items from your recent orders. Select an item to go to the order details page. From there, use the Start a Return link below your item and then click the Get Started button. On the next page, confirm the items from your order that you’d like to return and select the Initiate Your Return button.Next, read the instructions and select the Print Return Label button to print your shipping and any required hazmat labels. If you’re shipping multiple boxes, use the Print Return Label button again to print new labels for each box. We recommend using the original packaging if you are returning a computer.You can either schedule a pickup with the carrier or drop off the package at any of the carrier’s locations.

Puerto Rico:

Additional steps are required when shipping an item over $2,500 from Puerto Rico to the continental United States:
  1. Locate the commodity code of your item at http://www.apple.com/legal/more-resources/gtc.html.
  2. Visit https://ace.cbp.dhs.gov to file an Export Declaration.
  3. Follow the aforementioned instructions to initiate your return.

Bring your item to an Apple Store

You can always return the item to any U.S. Apple Store. An Apple Specialist will assist you with your return. Your refund will be processed at that time. To locate an Apple Store in your area, please refer to the Apple Retail Store Locator.



Refunds

Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancelation request. The way your refund is processed depends on your original payment method:
  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
  • Products purchased from apple.com using an Apple Store Gift Card will be refunded to you as an Apple Store Gift Card by email. If you’d like us to send you an Apple Store Gift Card, ask the representative helping you.

Exchange an item

If you purchased your item from Apple in the U.S., you can take it to any U.S. Apple Store for an exchange. Item exchanges are, of course, subject to in-store product availability. It's a good idea to check in-stock availability by calling the Apple Store, or by viewing the product on apple.com to see if the item is available for pick up locally. Personalized items and custom-configured Macs may not be eligible for exchange at an Apple Store.

Items ordered online from Apple that arrived damaged or are incorrect can be returned to any U.S. Apple Store, or by contacting Customer Service at 1-800-676-2775.



Gift Returns



Return a gift

Visit Your Account page and select Return a Gift. You’ll need to provide your product serial number or order number. If you use the order number, you’ll also need to provide the UPC number on the product packaging. You can review items eligible for return at this time.

Note: You can only return items from one order at a time.

Provide your contact information and select Continue to submit your return.

On the next page, you’ll see instructions for how to complete your return. Use the Print Return Label button and attach your pre-paid shipping label and any hazmat labels to the outside of your shipping box. Then send your item back to Apple by scheduling a pickup with the shipping carrier or dropping off the package at any of the carrier’s locations. We’ll let you know when we receive the item.

If you need help with your gift return, please call an Apple Specialist at 1‑800‑MY‑APPLE. You can also return eligible items to an Apple Store.

Gift refunds

Once we receive your items, we'll email your refund in the form of an electronic Apple Gift Card.

You can use your gift card to shop on apple.com or at any U.S. Apple Store.

For more information about Apple Store Gift Cards and how to redeem, visit the Gifting page.



Additional Information



For more information, please read the U.S. .


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User profile for user: Tonylinnn
Tonylinnn
User level: Level 1
14 points

Nov 24, 2018 10:14 PM in response to moraimafromcanton

Unfortunately, I also have this problem too. I’m using my iPhoneXS MAX 6.5”. In the very beginning, I thought it’s because the screen size of the Apple Watch (44mm) is too small. That’s why I can’t get used to it and I have the dizziness. Perhaps It may require a few days to get used to it and the dizziness will go away. However, from the problems you just mentioned and I started to realize that the screensize isn’t the problem. Maybe I should also go to see an eye doctor. Thanks.

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How to return Apple Watch 4 because it makes me dizzy?

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