Apple TV won't accept ID & password

I have had to restart my Apple TV (which I have had for years) and now it will not accept my Apple ID and password. I have reset it to factory settings, checked the network settings, every setting I can think of and nothing seems to fix it. Every time I enter the ID and password it tells me that either the ID can not be found or the password is wrong but an alert gets sent to my phone telling me a device is trying to log in using my account and do I want to allow it - I say yes and get the verification code and still I can not log in. Can anybody please tell me where I am going wrong??? I know the id and passwords are correct because they work on my other devices and I get the alert! Very frustrating. Very much appreciate any help.

Apple TV

Posted on Nov 3, 2018 5:02 PM

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1 reply

Nov 4, 2018 6:21 AM in response to seaherbs

If you see a password box, enter the password (ABC) followed by the code (123) or ABC123.


If necessary, there is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Work through the screens to get a chat option.


Apple Support using Twitter



Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.


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Apple TV won't accept ID & password

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